Operations Senior Analyst at Salesforce

Hyderabad, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UAT, QA, Service Cloud, Experience Cloud, Case Management, Knowledge, Entitlements, Project Management, Jira, Technical Validation, Feedback Management, Defect Triage, Change Management, Persona-Based Testing, Communication, Collaboration

Industry

Software Development

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the UAT Coordinator for our Cloud Success Platform, you will oversee the validation of the tools that empower our Cloud Success teams. Your mission is to ensure that Salesforce enhancements for our Engineers, Architects, Guides, and Onboarding Specialists actually improve their workflow and meet business needs as part of every platform release. You will act as the critical link between the Salesforce DET team and the internal Subject Matter Experts (SMEs) who keep our customers successful. Core Responsibilities * Persona-Based Testing: Design test scenarios specifically tailored to the unique workflows of Cloud Success personas. * Technical Validation: Work with DET and Cloud Success SMEs to validate complex logic, integrations, and data flows within the Cloud Success platform. * Feedback Loop Management: Facilitate "Office Hours" and feedback sessions with the SME teams to ensure the UI/UX of new Salesforce features satisfy business user needs. * UAT Logistics: Manage the end-to-end testing lifecycle for internal releases, including assuring that SMEs have access to the testing environments, test scripts and acceptance criteria are documented for each test scenario, coordinating testing activities, etc. * Defect Triage: Distinguish between a technical platform bug and a misalignment in business process, working with Product Managers to prioritize fixes. * Change Management Support: Partner with the Enablement team to translate UAT findings into "What’s New" documentation for the broader Cloud Success organization. Qualifications for the Internal Success Ecosystem * Experience: 3+ years in UAT or QA, with a heavy preference for internal "Service Cloud" or "Experience Cloud" environments. * Salesforce Savvy: Deep understanding of Case Management, Knowledge, Entitlements, and complex sharing models used by technical teams. * The "Translator" Skill: Ability to take a technical requirement from an Engineer and explain the "What’s in it for me?" to each Cloud Success persona. * Process-Driven: Will have strong project management skills, and the ability to influence without authority to keep multiple stakeholders and SME's on track * Tools: Expert-level use of Jira- like systems tracking technical debt and user feedback. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Responsibilities

The Operations Senior Analyst will oversee the validation of tools for the Cloud Success teams, ensuring that Salesforce enhancements improve workflows. Responsibilities include managing the testing lifecycle, facilitating feedback sessions, and collaborating with SMEs.