Operations Service Leader at Amdocs

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Team Leadership, Customer Centricity, Business Requirements Understanding, Process Management, Technical Systems Knowledge, Matrix Management, Planning, Execution, Customer Relationship Management, Large Project Management, Managed Services, Amdocs Product Portfolio, 5G Era, Cloud Migration, Operations Digitalization

Industry

Software Development

Description

Job ID: 207756 Required Travel :Minimal Managerial - Yes Location: :Canada-ON, Mississauga, Milverton (AM) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence The Operations Partner is responsible for managing the service activities at the account. He/she will either be dedicated to the management of a large, single project, or will manage a number of smaller projects in parallel. What will your job look like? The Operations Partner (COM) leads the managed services activity on site. He/she has teams that maintain Amdocs customer and business centricity and should focus on an in-depth understanding of the customer's business requirements, processes, and technical systems. The COM manages, through a dotted line relationship, the equivalent management (Director or Project Managers (PMs)) from the relevant CCs in OCC (ADM and PSG), and covers production activity 24/7. The COM collaborates with the Customer Business Executive (CBE), who has overall responsibility for Amdocs business with the customer. The COM and CBE are linked by common goals, targets, and performance measurements. In addition, the COM interacts with the Customer Delivery Manager (CDM), who leads Delivery activity until production BAU, and performs a handshake with the CDM/Deployment Manager. All you need is... At least a Bachelor's degree At least 10 years' experience in managing and leading big teams Experience in Amdocs product portfolio (e.g CES 9.2) Proven track record of managing customers and large organizations/projects Proven planning and execution capabilities In-depth business understanding of the customer's environment and the intended use of the system developed Ability to work within a matrix Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Responsibilities

The Operations Partner is responsible for managing the service activities at the account, either dedicated to a large single project or managing several smaller projects in parallel. This role leads managed services activity on site, focusing on understanding customer business requirements, processes, and technical systems while covering 24/7 production activity.