Operations & Service Support Coordinator - MSP at Remote Recruitment

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Coordination, Service Desk Support, Client Communication, Documentation Management, SLA Management, Procurement Assistance, License Tracking, Supplier Management, CRM Management, PSA Management, ITSM Systems, Microsoft 365, Time Management, Task Prioritization, Independent Work, Technical Environment Familiarity

Industry

Staffing and Recruiting

Description

Operations & Service Support Coordinator – MSP Job Overview: Are you a highly organised multitasker with experience in fast-paced service environments? We’re hiring an Operations & Service Support Coordinator for a leading UK-based Managed Service Provider (MSP). This role is perfect for a resourceful individual who thrives in structured yet evolving environments and understands the importance of seamless IT service delivery. You’ll play a key role in coordinating administrative functions, supporting service teams, liaising with clients, and maintaining operational systems – all while ensuring a smooth and professional experience for both internal stakeholders and external customers. Join a company that combines innovation with reliability and is committed to building high-performance remote teams with South African professionals. Key Responsibilities: Support the daily operations of the service desk and project delivery teams. Coordinate technician schedules, escalate tickets, and follow up on service requests. Manage documentation, SLAs, reports, and customer records across internal systems. Handle client communications, updates, and service feedback. Assist with procurement, license tracking, and supplier management where required. Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar). Provide ad-hoc executive and admin support to management and technical teams. Identify opportunities to improve operational workflows and contribute to internal efficiency. Qualifications & Experience: 2+ years of experience in an admin, service desk coordinator, or operations support role (preferably in an MSP, IT services, or technical environment). Familiarity with MSP operations and service delivery models. Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous. Exceptional communication and time-management skills. Ability to prioritise tasks, work independently, and manage client expectations effectively. Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms. Access to a reliable laptop and high-speed internet connection is essential.

Responsibilities

The Operations & Service Support Coordinator will support daily operations of the service desk and project delivery teams while coordinating technician schedules and managing documentation. They will also handle client communications and identify opportunities for improving operational workflows.