Operations Servicer at Florence Bank

Northampton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

28.61

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Experience, Customer Service, Data Analysis, Regulatory Compliance, Communication Skills, Problem Solving, Attention to Detail, Teamwork, Time Management, Technical Proficiency, Document Management, Research Skills, Transaction Processing, Record Keeping, Quality Control, Financial Reporting

Industry

Banking

Description

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: * Competitive salary * Generous paid time off * Hybrid work schedule after successfully completing 6 months of employment * 12 paid holidays * Dynamic work culture * Fun work environment * Weekly pay schedule * Medical, dental, vision and life insurance upon hire * 401K plan with dollar-for-dollar match * Profit sharing bonus after two full calendar years of employment * Robust wellness program with monetary incentives * $5,000 tuition reimbursement each calendar year We are currently seeking candidates to join our exceptional team for the following position: Job Title: Operations Servicer Location: Main Office Salary Range: $20.81 To $28.61 *Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay. Position Summary: Performs daily duties in accordance with the Deposit Operations policies and procedures. Protects the bank’s interests in matters of adequate documentation and adherence to Deposit Operations policies and procedures. Provides support to the branches as they relate to customers’ concerns/issues. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer. Responsibilities of the Operations Staff include, but are not limited to the following: Essential Functions: 1. Consistently provides superior, professional service to internal and external customers. 2. Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance. 3. Maintains a working knowledge of the BSA requirements and related policies and procedures. 4. Ensures compliance with all deposit related regulations such as Reg CC, Reg D, Reg E, Reg GG, and Reg O. 5. Verifies accuracy of the customer information input by the Retail division staff. 6. Performs corrections or adjustments to various accounts as necessary. 7. Ensures customer forms are received, completed, and verified for accuracy. 8. Provides support to the Retail Division regarding policies and procedures to ensure quality customer service and a better working knowledge of tasks. 9. Provides research support for branch requests for timely response to customers, subpoenas, and asset verifications, etc. as needed. 10. Supports the Retail division and other departments for timely response to customer issues and concerns relating, but not limited, to wire transfers, check processing (and mRDC), ATMs, debit cards, new accounts/account types, etc. 11. Processes and balances transactions related to Inclearing. Including returns and bank to bank adjustments. 12. Processes and balances mRDC transactions. 13. Processes Deposit Return Items as well as additional FED adjustments. 14. Processes adjustments, researches, and balances transactions related to DirectLInk/ImageCentre item processing 15. Supports daily wire processing and balancing with strong understanding of WITs, FED wire and ACBB wire transfer system. 16. Provides support to Finance Department to ensure Bank accounts are in balance. 17. Processes Garnishments with strong understanding of State and Federal guidelines. 18. Supports cases relating to Reg E and network adjustments when applicable. 19. Balances and controls vender supplies for all remote ATM machines. 20. Provides support for year-end processing, government (State and Federal) reporting and database input as necessary. 21. Performs timely scanning, quality control of documents and ensures record retention standards are met for all deposit related documents. 22. Provides back up support within designated daily operations as necessary. Other Responsibilities: Assumes additional responsibilities, as required. Education, Experience, and Skills Required: The following skills, experience or background are necessary (with or without accommodation) for this position. 1. High school diploma or GED is required. 2. A minimum of two years of banking experience. 3. Demonstrated proficiency with personal computers utilizing Word, Excel, and database applications, for use in preparing spreadsheets, correspondence, reports, etc. 4. Demonstrated ability to analyze complex data and develop means to present information to management. 5. Ability to utilize various internal and external resources to obtain information for preparation of management reports, presentations, policies, and procedures. 6. Strong verbal and written communication skills. 7. Demonstrated ability to work independently. Physical Demands/Conditions Requirements: 1. General office environment. 2. Frequent use of computer. 3. Sits for an extended period of time. Equipment Used: * General office equipment. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer. Due to the nature of some positions, an internal and external search may be conducted simultaneously. Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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Responsibilities

The Operations Servicer performs daily duties in accordance with Deposit Operations policies and procedures, ensuring compliance and providing support to branches regarding customer concerns. They also handle various transaction processes and maintain accurate documentation.