COMPANY OVERVIEW

Crossroads Utility Services, LLC is the largest municipal utility district operations company in the Greater Austin-area, dedicated to serving over 38,000 customers across more than 40 municipal utility districts. Our mission is to provide exceptional management and operational services that enhance community living.

POSITION SUMMARY

The Operations Service Administrator is responsible for ensuring the quality of the operation team’s workflow, purchase orders, service orders, and work calendar (70%) and Operation Facility Service Team workflow, purchase orders, service orders, and work calendar at Crossroads (30%). This position will be based full-time at 2601 Forest Creek Drive, Round Rock, TX. This position will report to the Central Region Operations Supervisor and VP of Operations.

QUALIFICATIONS

• Excellent communication skills - written and verbal
• High school diploma or equivalent and 2-5 years of general office experience.
• Two years of experience as an administrative assistant or office administrator
• Good phone and customer service skills
• Data entry tasks including 10-key experience
• Attention to detail for completion of reporting tasks
• Proficiency in use of computer software including Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Excellent Independent Problem Solving
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

• Lead point of contact with Novotx/Adutant for service and purchase order creation and coordination for the Operations division (all regions).
• Assist with the management of Smartsheet software as required.
• Prepares work to be accomplished by gathering and organizing documents, processes, operating procedures, and related information.
• Maintains data base of active operations service orders in all regions, deadlines, statuses, and updates items regularly to all staff levels (management, accounting, field, general, etc.).
• Manages incoming service and scheduling of service orders for the Operations division 8am-5pm.
• Assists with updates of Trello on assigned resources.
• Assist with vehicle policy tasks.
• Assists with timesheet organization.
• Coordinates assigned team resources needed to carry out service requirements and controls within an established timeframe.
• Maintains close and frequent contact with Operations members, internal staff, and vendors.
• Ensures execution of plans and projects with upmost efficiency.
• Coordinates day to day of Operations service activities.
• Works closely with Operations Mid-management and senior management to achieve completion of assigned tasks/projects.
• Ensure compliance with company policies and procedures.
• Contributes to team effort by accomplishing related results as needed or directed by Operations management.
• Suggest or implement improvements in policies and procedures to achieve efficiencies and improve effectiveness.
• Perform other administrative duties as assigned by management.