Operations Services Specialist at Premier America Credit Union

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

29.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Time Management, Communication, Regulatory Compliance, Policy Adherence, Check Processing, Statement Copies, Fee Reversals, Mobile Deposits, ATM Deposits, Remittance Processing, Document Scanning, Mail Request Processing, Loan Payoffs, ACH Origination, Levy Processing

Industry

Banking

Description

Description Job Title: Operations Services Specialist At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family! Overview: The Operations Services team is looking for an Operations Services Specialist to assist in the operation of the credit union branches, operations services, virtual services, and member service areas. This role requires the ability to provide feedback to management to assist with process improvements and efficiencies within the department. In addition, this Specialist must effectively estimate and manage time spent on a variety of tasks. Importantly, they will provide effective estimation and management of time spent on a variety of tasks. Requires communication with ease across all levels of management, peer teams and departments. Ensures and maintains regulatory compliance and adheres to all Credit Union policies and procedures. What You Will Do: Responsible for processing requests from internal departments, (check copies, statement copies, account type changes, fee reversals, etc.). Assist in reviewing Mobile/ATM deposits and necessary adjustments, including returns, holds, other adjustments and escalations to FIU department for further review. Complete daily remittance processing, manual posting (items unable to be processed through remittance due to missed information, research, or special instructions). Responsible for scanning and indexing all member documents as requested. Responsible for processing incoming mail requests (account closures, deposits, and loan payments). Process loan payoffs and send appropriate documents to lending department. Process ACH originations requests. Assist with account charge-offs, including handling incoming and outgoing calls, sending out notices, and providing recommendations. Process levies, garnishments, and money judgments. Establishes and maintains effective communication and coordination with Credit Union staff. Maintains a high degree of integrity and respect for confidentiality and privacy of information. Requirements What We Are Looking For: High school graduate or equivalent. Two years of credit union experience preferred with one year minimum of similar experience. Solid math and bookkeeping abilities. Microsoft Office suite skills including Word and Excel. Solid communication and public relations skills. Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Equal Opportunity Employer – Veterans / Disabled Drug-free Workplace Pay Grade Info: To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base pay range for this position is: $23-29/hourly. Perks Important to You: Our Team Members enjoy the following rewards and benefits: · Competitive pay · Subsidized health care including medical, dental and vision · FSA and HSA · Company-Paid Life and A&D insurance · Discounts on loans (must be a member) · Paid Vacation, Holiday, and Sick time · 401k Retirement Saving Plan with a 6% safe harbor employer match · Educational Assistance Program and more! About Us: Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

Responsibilities

The specialist will be responsible for processing various internal requests such as check copies, statement copies, and fee reversals, while also assisting with reviewing Mobile/ATM deposits and handling necessary adjustments and escalations. Key duties include completing daily remittance processing, scanning documents, processing incoming mail requests, handling loan payoffs, processing ACH originations, and managing levies, garnishments, and money judgments.