Support & Ops Specialist facilitates flow of information between our operations and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. They provide proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
The candidate should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.
Key job responsibilities

Responsibilities Include, But Are Not Limited To:

• Proactively monitor customer shipments to identify, address, and prevent potential issues.
• Develop and execute effective service recovery plans as necessary.
• Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a friction less customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Freight
• operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
• Work within various time constraints to meet critical business needs.

Job Types: Full-time, Part-time
Pay: £20,000.00-£40,000.00 per year
Expected hours: 10 – 50 per week

Benefits:

• Flexitime
• Free parking
• On-site parking
• Work from home

Work Location: In perso

• Proactively monitor customer shipments to identify, address, and prevent potential issues.
• Develop and execute effective service recovery plans as necessary.
• Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a friction less customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Freight
• operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
• Work within various time constraints to meet critical business needs