Description:
Job Title: Operations Specialist
Hours/Week: 40 hours per week with more hours required as needed
FLSA Status: Non-Exempt
Reports To: Operations Manager

QUALIFICATIONS

Education—High school diploma or equivalent; fluent reading, writing, and speaking the English language

EXPERIENCE:

• Strong written, verbal, and interpersonal communication skills necessary
• Computer skills required – Proficient in Microsoft Word and Excel
• Good customer service skills and approach necessary
• Ag background a plus
  License, Certificate or Registration: Valid Class A CDL; Valid DOT physical card; Certificate to Grade Grain; Pesticide Handlers License; Forklift Certification – or ability to obtain all of the above
  Basic Skills—Speaking, Writing, Reading Comprehension, Listening, Monitoring, Judgment and Decision Making, Time Management

SERVICE AND SKILLS

• Inform supervisor of any application problems/inaccuracies
• Excellent customer service required – Applicant must be neat and approachable
• Handles customer complaints smoothly
• Notifies supervisor of problems
• Solves the problem as quickly as possible, either personally or through communication with the supervisor
• Excellent telephone skills – applicant must promptly and courteously answer the phone
• Requires acute attention to detail
• Requires making decisions that affect customers, other employees, Five Star Coop’s financial resources, and/or the image and reputation of the organization
• Commitment to excellence and high standards
• Actively work to increase personal skills and knowledge
• Attend applicable conferences, webinars, seminars, customer events, etc. as requested
• Attend product, merchandising, safety, and cooperative meetings as requested

PHYSICAL ABILITIES

• Far Vision—The ability to see details at a distance.
• Reaction Time—The ability to quickly respond (with the hand, finger, foot) to a signal (sound, light, picture) when it appears.
• Static Strength—The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• Response Orientation—The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
• Spatial Orientation—The ability to know your location in relation to the environment or to know where other objects are in relation to you.
• Near Vision—The ability to see details at close range (within a few feet of the observer).
• Depth Perception—The ability to judge which of several objects is closer or further away from you, or to judge the distance between you and an object.
• Extent Flexibility—The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• Multi-limb Coordination—The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
• Manual Dexterity—The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble or move objects

ESSENTIAL TASKS

• Maintain grain quality
• Works with grain weighing, grading, probing, and communicating bin designation
• Performs general housekeeping to maintain dust levels
• Performs maintenance and repairs to equipment
• Measure and tracks inventory of grain and agronomy products
• Performs basic grain handling; loading and unloading trucks
• Ability to dump grain
• Assists with loading and unloading fertilizer and chemicals
• Understand basic agronomy chemistry of all products
• Works in fertilizer plant mixing, loading trucks, reading work orders and maps, etc.
• Operates and maintains agronomy load-out facilities
• Operates equipment such as loader and forklift
• Assists with the assigned mix schedule, prepares mix to specifications in a timely manner, accounts for each mix or other service by writing job, sales, or transfer tickets to ensure accurate inventory control
• Maintains seed and bulk treatment equipment
• Completes and maintains driving and delivery records
• Assists with operations, helps with distribution of seed, fertilizer, and CPP products to growers
• Receives dry and liquid fertilizer
• Works directly with customers, developing excellent customer relations
• Enforce and abide by all cooperative policies
• Enforce and uphold the cooperative’s credit policy
• Good communication with all employees and customers
• Check with other departments to see if help is needed before going home
• Perform other duties as assigned by management - employee’s duties may change according to the changing needs of the company

WORK CONTEXT FOR THE ESSENTIAL FUNCTIONS OF THE JOB

• Requires face-to-face, telephone, and virtual video communication with individuals, customers, or teams daily
• Opportunity to make decisions without supervision
• Requires making decisions that impact the results of co-workers, clients or the company
• Requires being exact or highly accurate
• Requires repeating the same physical activities or mental activities over and over
• Requires meeting strict deadlines daily to ensure customer service
• Requires work with others in a group or team
• Requires work with external customers or the public
• Includes responsibility for work outcomes and results
• Includes responsibility for the health and safety of others
• Requires wearing common protective or safety equipment

OTHER DUTIES:

• Must be able to meet physical requirements of the position, including prolonged periods of standing, working in confined spaces and elevated heights, bending, kneeling, climbing stairs and ladders
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a team player
• Must be able to climb stairs, reach above, below, and at shoulder level
• Willingness to work from multiple locations within the cooperative