Operations Specialist (Casual Employment) at Careers at Eucalyptus

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Process Management, Patient Workflow Support, Data Analysis, Communication, Problem Solving, Onboarding Coordination, Patient Retention, Project Execution

Industry

Health and Human Services

Description

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role (What you'll be doing) We're looking for an Operations Casual to join the Medical Operations team and work across high-impact operations initiatives. This is a 12-week paid casual role, minimum 4 days per week, with an immediate start. This is a hands-on operations role. You'll own processes end-to-end, support practitioner and patient workflows, and work alongside the Patient Operations teams on projects that improve patient experience and strengthen retention. You'll be given meaningful responsibility from the start and trusted to think clearly, move quickly, and execute to a high standard. Your work may span a mix of: Owning and running operational processes Owning operational processes end-to-end, keeping them running reliably and improving them over time Preparing and coordinating practitioner interviews and related onboarding workflows Making outbound calls to patients to support retention and operational initiatives Analysing patient and operational data to identify friction points and areas for improvement Supporting the Operations team in testing and rolling out new initiatives to support teams About you (Who you are) This role suits someone early in their career who demonstrates strong problem-solving ability, clear communication, and a bias toward action. you're likely someone who: Curious, proactive, and eager to learn by doing Thinks in a structured way and enjoys solving ambiguous problems Comfortable owning processes and following through without being chased Communicates clearly and confidently, including over the phone Thrives in fast-paced, high-accountability environments The details 12-week paid casual engagement Minimum 4 days per week Immediate start At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

Responsibilities

The role involves owning and improving operational processes end-to-end to support practitioner and patient workflows. Key tasks include coordinating onboarding, making outbound patient calls, and analyzing data to reduce friction points.