Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company)., is the place for you!

THE OPPORTUNITY:

We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as ‘The Board’. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.

Responsibilities of the Operations Specialist include:

• Oversee scheduled jobs daily to ensure work is set up for success, including, monitoring Technician arrival times and GPS statuses.
• Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
• Assign Service Calls as they come in based on priority.
• Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
• Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
• Review Service Calls from previous day / evening for completion or outstanding work.
• Review time logs for Technicians to make sure hours worked are accurate.
• Conducting customer satisfaction calls.
• Adhere to and embrace the companies Core Values and Occupational Health and Safety protocols.
• Other duties as they may arise.

Please Note: This position will be working out of our Port Coquitlam office, Monday through Friday from 8am - 4:30pm. This position also has an on-call phone rotation. Local candidates only. Applications from internal and external candidates will be considered.

• Oversee scheduled jobs daily to ensure work is set up for success, including, monitoring Technician arrival times and GPS statuses.
• Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
• Assign Service Calls as they come in based on priority.
• Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
• Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
• Review Service Calls from previous day / evening for completion or outstanding work.
• Review time logs for Technicians to make sure hours worked are accurate.
• Conducting customer satisfaction calls.
• Adhere to and embrace the companies Core Values and Occupational Health and Safety protocols.
• Other duties as they may arise