Operations, Specialist at EF International Language Campuses

Dacorum, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Financial management, Budgeting, Client relationship management, Logistics, Communication, Organization, Attention to detail, Salesforce, Monday.com, Zoom, Microsoft Teams, Opera, Stakeholder management, Problem solving, Commercial acumen

Industry

Education

Description

PROJECT MANAGER The Opportunity Project managers believe that Nothing is Impossible, when it comes to running our complex, high value executive education programs and delight in providing a world-class experience to our corporate clients. Being both people and results focused, you create strong relationships and are not afraid to present in front of clients, but much of your work will be behind-the-scenes. Your skill and effort pay off each time your client is delighted with the program experience and outcomes. This is an opportunity to join our accomplished team in a varied role with responsibility and purpose alongside interesting people and for a global company committed to career development.  You would be based at our stunning Ashridge House with some flexibility to work from our London office or from home when suitable. We are currently working with the hybrid model of four days at Ashridge House, however we are always where clients need us. Key responsibilities You will be responsible for the smooth running of the projects from a practical, financial, and logistical perspective in delivering an excellent experience to our clients and participants alike. Highly organized, with great people skills and attention to detail, will all be key in helping you succeed in this role. You will be working alongside supportive and accomplished operations teams and great faulty/adjuncts and sales colleagues. Project management * Creating project activity plans and using these to ensure the delivery team understands deliverables, date, progress, risks. (generally, on Monday.com) * Ensuring best practice standards are followed to maximize value, quality, and innovation * Booking resources (people, venues, suppliers) and providing clear communication of information and expectations, contracting etc. * Scheduling and managing the execution of in-scope project activities and deliverables * Creating/overseeing production of program portal and materials * Overseeing work of project members and contributors to ensure quality * Interpreting the project plan to identify what logistics are needed (working with a participant manager) and identifying dependencies, and opportunities for extra value. * Holding regular project progress meetings and reports; tracking actions and holding people to account * Ensuring project debriefs take place, feedback is gathered and used, and learnings identified and incorporated into future programs to improve quality, satisfaction, and learning Financial management * Advising sales team on how to create accurate budgets with client at contract stage * Running the project budget, monitoring spend vs plan to keep within budget, working closely with Faculty (program director) * Keeping internal systems, including Salesforce, up-to-date and accurate * Cost management – tracking and paying adjuncts and suppliers * Revenue management – raising invoices & ensuring timely payment, marking work complete for financial accounting * Active financial management - suggest and implement ways to reduce costs and increase margin Client & Stakeholder Management * Building trusted relationships with clients, understanding their needs and objectives, being an ambassador for the client internally e.g. by communicating client expectation proactively * Being expert at project delivery, briefing clients on standard project delivery stages, opportunities and standards pre and post-sale to reassure of our credentials and build trust * Providing regular progress updates via reports and meetings so client is informed and satisfied with progress, and queries and issues are addressed promptly * Suggesting other product opportunities within Hult Ashridge, where appropriate, to renew and grow business * Building professional relationships with internal stakeholders; faculty, adjuncts, as well as other teams, to share knowledge, needs, and best practice Person Description * You are an inherently positive, solution-focused person who believes ‘nothing is impossible’ * Naturally organized, you have it all planned out, are efficient and on top of the details * It matters to you that your work is always of the highest quality – and you will go above and beyond to deliver an excellent experience for clients. * With great people skills, you build strong and effective relationships, and you enjoy working confidently with senior clients and colleagues * Confident liaising with and presenting to clients and managing expectations as required * You enjoy working independently but have a team mindset too * You are agile, tech-savvy and thrive in dynamic, entrepreneurial environments * You naturally motivated and take ownership but work closely with your team too. * When a job is done, you start thinking ‘how can we do this better next time?’ * A decision maker with the ability to recognise when to defer and when to act The skills & experience we look for * Bachelors Degree or equivalent experience * Project Management or equivalent experience, preferably working with B2B clients * Hospitality or other customer service experience is highly valued * Confident with technology; ideally Zoom, Microsoft Teams, Salesforce and Opera * Business and commercial acumen; understanding of contracts and budgets * Excellent communicator and works well in a team To thrive at Hult Ashridge, you will: * Have strong personal drive and energy * Possess an entrepreneurial spirit with a nothing is impossible mindset * Excited by having ownership and autonomy * Enjoy working in a fast-paced results-driven environment * Be passionate about learning, language and being a change-maker Location and hybrid working For this role our main office is at Ashridge House (https://www.ashridgehouse.org.uk/).  [https://www.ashridgehouse.org.uk/]This is an exceptional location but it does have logistical implications so please consider your potential commute before applying. Currently we are working hybrid style meaning we are at Ashridge House for four days a week (Mon-Thurs), with the option of working from home on a Friday. However, if your clients are on site at Ashridge, then you are on site, hence there could be weeks when you would travel out to site more often. Beyond this we do team meetings at Ashridge House to keep the team together. About us: With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. UK Staff Benefits * Office gym & yoga studio  * Cycle scheme  * Private Medical Insurance  * Private pension scheme managed by Aviva  * Loan for annual travel passes  * Employee Assistance Programme HULT ASHRIDGE is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. Learn more about life at EF: LinkedIn [https://www.linkedin.com/company/ef-education-first/] | Instagram [https://www.instagram.com/careers.ef/] | TikTok [https://www.tiktok.com/@careers.ef] Hult Ashridge Executive Education partners with global organizations to deliver leadership and organizational development solutions that create lasting change. Backed by triple-accredited Hult International Business School, we’ve been delivering transformational leadership and organizational development solutions since 1959.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

You will be responsible for the practical, financial, and logistical management of executive education projects to ensure a high-quality client experience. This includes managing project plans, budgets, and resources while maintaining strong relationships with internal stakeholders and corporate clients.