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Operations Specialist at Helfy

Herzliya, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Logistics, Inventory Management, Vendor Communication, Customer Support, Process Improvement, Stakeholder Management, Cross-Functional Collaboration, Automation, Chatbots, Issue Resolution, Data Analysis, Partner Satisfaction, KPI Management, Tool Development, Workflow Optimization

Industry

Health and Human Services

Description

We are hiring a Operations specialist to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact. Responsibilities Ensure efficient onboarding and support of doctors and pharmacy partners across Europe Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication Manage operational readiness and coordination for external collaborations (e.g., Uber) Work closely with Customer Support to monitor feedback and proactively resolve service-related issues Identify and improve processes to ensure seamless end-to-end experiences for patients Collaborate with product managers and developers to build tools, dashboards, and workflows Analyze the root causes of issues, including returned products, stock shortages, and delays Drive initiatives to improve partner satisfaction and operational KPIs Requirements 2-5 years of experience in Operations roles within a global B2C company Proven track record in managing operations Strong background in working with multiple stakeholders and cross-functional teams Solid understanding of logistics processes and partner management Experience in implementing automations in customer support processes Hands-on experience with chatbots, including daily operations, analysis, and process improvement Mandatory: Fluent in English and German

Responsibilities

The Operations Specialist will ensure efficient onboarding and support for partners while overseeing pharmaceutical logistics. They will also collaborate with various teams to improve processes and drive initiatives for partner satisfaction.