Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).
Overview
We are looking for an innovative Operations Specialist to join our expanding team. In this role you will be interacting with Life, Annuity, and Employee Benefit business teams to review business process and identifying opportunities for optimization with focus on driving operational excellence and continuous improvement across the organization.
To ensure success as an Operations Specialist you should have detailed knowledge of Life, Annuity, and Employee Benefits process and workflows, excellent communication skills, and a collaborative approach. A top-class operations specialist can identify bottlenecks and influence teams to adopt re-engineering solutions to optimize process and reduce overall operational throughput.

Position Responsibilities

• Lead operational analysis, process improvement and process optimization and other transformation projects.
• Interview Operations, Underwriting, and other expert staff, to facilitate the mapping, documenting, and analyzing of current process, and business challenges.
• Organize, plan value stream mapping events to capture process gaps and process flow improvement opportunities.
• Develop analysis tools to capture process costs, maturity, opportunities for expense reduction.
• Draft & present insight and guidance on operational improvement recommendations to drive process optimization and increase productivity.
• Support enterprise re-engineering projects developing process strategies and future models to improve business performance.
• Draft and maintain process documentation, job aides, procedure guides and workflow mapping inventory.
• Maintain project plan and roadmaps for assigned process redesign milestone meeting deliverable dates.
• Draft business requirements to refine and/or automate process to support technology enhancements.

Experience Requirements

• Bachelor’s degree or equivalent combination of education and work experience
• Minimum 5 years of Insurance Operations process management experience with an Employee Benefits, Life/Health Agency, or Carrier.
• Strong Project Management Skills with ability to manage multiple workstreams and deliverables.
• Advanced skills in Excel, Visio, Microsoft Project, PowerPoint, and Word.
• Demonstrated ability to analyze, optimize and document complex business processes.
• Ability to prioritize and execute tasks independently in a fast-paced environment.
• Strong written and oral communication skills.
• Lean Six Sigma Green or yellow belt certification or similar.

• Lead operational analysis, process improvement and process optimization and other transformation projects.
• Interview Operations, Underwriting, and other expert staff, to facilitate the mapping, documenting, and analyzing of current process, and business challenges.
• Organize, plan value stream mapping events to capture process gaps and process flow improvement opportunities.
• Develop analysis tools to capture process costs, maturity, opportunities for expense reduction.
• Draft & present insight and guidance on operational improvement recommendations to drive process optimization and increase productivity.
• Support enterprise re-engineering projects developing process strategies and future models to improve business performance.
• Draft and maintain process documentation, job aides, procedure guides and workflow mapping inventory.
• Maintain project plan and roadmaps for assigned process redesign milestone meeting deliverable dates.
• Draft business requirements to refine and/or automate process to support technology enhancements