Operations Specialist I at AIRSPACE TECHNOLOGIES INC

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Service, Problem Solving, Communication, Logistics Coordination, Data Management, Time Management, Attention to Detail, Adaptability, Team Collaboration, Process Improvement, Technology Utilization, Proactive Updates, Escalation Procedures, SOP Adherence, Metric Tracking

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Overview Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. Responsibilities Operating the Airspace Platform Set up new orders by adhering to both standard work practices and client-specific SOP instructions The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader Verification that drivers have picked up or recovered the correct piece(s) Accurately confirming flight departures by use of AWB tracking Following all process and communication standards within our various team outlets Stay up to date on all announcements and training involving new system features and process changes. Proactive Customer Updates Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times. Intuitive Problem Solving Ability to update, manage, and/or change airway bills using initial or tenured training. Ability to source driver coverage for any segment of an order. Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. Follow escalation procedures and guidance provided by senior team members to assist in issue resolution. Handling All Inbound and Outbound Communications Timely acknowledgment and action of all email, phone and text requests Expected to consistently meet all minimum metric expectations for phone availability and acceptance Proper use of the various phone statuses Order placement for customers who are unable to place orders via the online portal Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email. Maintaining Balanced Level of Performance As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement. Maintain high level of customer service while communicating with internal and external parties through Slack Zendesk Inbound/Outbound phone calls and texts Internal meetings Maintain high level of team contributions in the following areas: Communication Order updates Accuracy based on Standard Work procedures Company Introduction Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Core Values: We are One Team. We believe we all accomplish more when we are working together. We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. We are Passionate. We care deeply about our mission and are not afraid to raise the bar. We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. About Airspace: From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

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Responsibilities

The Operations Specialist I is responsible for setting up new orders for time-sensitive commodities, providing proactive updates to customers, and tracking order status from start to finish. This role requires rapid task switching and adherence to standard operating procedures to ensure successful logistics coordination.