Operations Specialist I at First Citizens Bank and Trust Company

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, Documentation, Business Proficiency, Customer Service, Problem Solving, Compliance, Record Keeping, Communication, Workflow Management, Transaction Balancing, Accrual Calculations, Service Standards, Regulatory Knowledge, Process Familiarity, Inquiry Resolution, Material Distribution

Industry

Banking

Description

Overview This is an onsite role with the standard Monday – Friday business hours. We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office. This position provides operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business Responsibilities Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system. Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. Qualifications High School Diploma or GED and 1 years of experience in Clerical or administrative Preferred Qualifications: Knowledge and understanding of debits vs credit. Experience with balancing transactions Experienced with loans accruals, able to calculate accrual adjustments. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Responsibilities

The Operations Specialist I provides operational support for a business unit by facilitating processes and associate workflow while ensuring compliance with regulations. This role involves answering inquiries, resolving issues, and maintaining crucial records for business operations.