Operations Specialist III, Onsite at AIRSPACE TECHNOLOGIES INC

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

30.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Problem Solving, International Regulations, Import Requirements, Export Requirements, Dangerous Goods Certification, Customer Service, Logistics Coordination, SOP Guidance, Team Leadership, Performance Metrics, Issue Resolution, Data Analysis, Communication, Decision Making, Time Management, Attention to Detail

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Overview Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactiv Advanced Problem Solving Ability to independently resolve all escalated issues using provided resources with minimal to no assistance Ability to assist in resolving team member escalations and questions Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals Expert on all International regulations, Import, and Export requirements Ability to understand big picture decisions for customers IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. Operating the Airspace Platform Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. Assist in resolving team member inquiries for DG flagged orders Gain knowledge of additional sector processes Provide SOP guidance hand in hand with leadership Uphold team expectations leading by example Maintaining Balanced Level of Performance As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor. Requirements Located in Columbus, Ohio In office, on site postion Compensation ● Hourly Range: $25-$30/hr ● High-quality health, vision, and dental care plan options ● 401K company contribution program ● Professional learning and training reimbursements Company Introduction Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Core Values: We are One Team. We believe we all accomplish more when we are working together. We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. We are Passionate. We care deeply about our mission and are not afraid to raise the bar. We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. About Airspace: From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

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Responsibilities

The Operations Specialist III will set up new orders for time-sensitive commodities and resolve escalated issues independently. They will also assist team members with inquiries and maintain compliance with international regulations.