Do you enjoy working with customer-oriented payment processes in an international environment?

Would you like to be involved in daily banking processes where your tasks are based on specific customer requests? And are you motivated by ensuring high quality through precision, reliability, and a service-oriented approach?

Our goal is clear: We want to deliver high quality and be perceived by our customers as an approachable and personal partner. This is reflected in our daily work – including within our operations team.

Your role

As an Operations Specialist, you work at the interface between operational processing and customer service. Many of your tasks begin with a customer inquiry and end with the correct execution of payments or other bank-related processes.

Your responsibilities include, but are not limited to:

• Handling customer inquiries regarding payment transactions and daily banking business
• Processing and tracking of payments and transactions
• Ensuring correct processing and high quality in all process steps.
• Communication with customers to clarify and follow up on inquiries
• Close collaboration with colleagues in Hamburg and at the head office in Denmark
• Supporting stable operations and contributing to minor process improvements

You will be successful in this role if you work carefully and on time, while also ensuring a professional, service-oriented approach to our customers.

Your profile

For us, it is crucial that you work carefully, reliably and safely when dealing with customers.

We imagine that you:

• work carefully and have a good eye for detail
• Take responsibility for the quality of your work
• to feel comfortable in an environment with clear processes and recurring tasks
• Appear confident in communication with customers and act in a service-oriented manner
• Experience in administrative tasks, customer service, or a comparable role is required.
• Be able to speak fluent German and communicate in English

A banking qualification is not absolutely necessary.

What we offer

With us, you can expect a daily work routine in which clear tasks, good teamwork and a reliable framework are the focus.

You can look forward to the following:

• An international working environment with close cooperation between Hamburg and Denmark
• Clear tasks and well-established processes that give you security in everyday life.
• A small team with direct communication and short decision-making processes
• The opportunity to take responsibility for one's own tasks and to make quality visible.
• Collegial cooperation and a supportive work environment
• Good work-life balance

Jyske Bank Hamburg

You will become part of a small operations team where tasks are solved collaboratively and knowledge sharing is a given. At the same time, you will work closely with colleagues in Denmark.

Jyske Bank is a Danish financial group with the clear ambition to create economic security and operational capability for our customers.

Diversity, inclusion and equal opportunities

At Jyske Bank, we believe that diversity leads to better decisions, stronger relationships, and a more dynamic work environment. We are actively committed to inclusion and equal opportunities and encourage all qualified candidates to apply.

We welcome applications regardless of gender, age, or religion. Our team is diverse – and we are stronger because of our differences. Join us!

Recruiting process and next steps

Please submit your application via our recruiting system.

Start: by arrangement

If you have any questions about the position, please feel free to contact:

• General Manager Kim Lorenzen, Mobil: +49 152 0200 8518, E-Mail: k.lorenzen@jyskebank.de