Your role

As an Operations Specialist, you work at the interface between operational processing and customer service. Many of your tasks begin with a customer inquiry and end with the correct execution of payments or other bank-related processes.

Your responsibilities include, but are not limited to:

• Handling customer inquiries regarding payment transactions and daily banking business
• Processing and tracking payments and transactions
• Ensuring correct processing and high quality in all process steps
• Communication with customers to clarify and follow up on inquiries
• Close collaboration with colleagues in Hamburg and at the head office in Denmark
• Supporting stable operations and contributing to minor process improvements

You will be successful in this role if you work carefully and on time, while also ensuring a professional, service-oriented approach to our customers.

Your profile

For us, it is crucial that you work carefully, reliably and safely when dealing with customers.

We imagine that you:

• work carefully and have a good eye for detail
• Take responsibility for the quality of your work
• to feel comfortable in an environment with clear processes and recurring tasks
• Appear confident in communication with customers and act in a service-oriented manner
• Experience in administrative tasks, customer service, or a comparable role is required.
• Be able to speak fluent German and communicate in English
• A banking qualification is not absolutely necessary.