Operations Specialist at Kodiak

Lancaster, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Communication, Documentation, Scheduling, Troubleshooting, Problem Solving, Critical Thinking, Organizational Skills, Multitasking, Google Office, Call Center Experience

Industry

Software Development

Description

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense. As an Operations Specialist you’ll be assisting our development and production operations in a safe, efficient, and precise manner at Kodiak. In this role, you will: Communicate with multiple safety drivers in an energetic and courteous manner Accurately track and precisely document progress of runs throughout your shift Manage and update info accordingly within the company's Truck Management System Set driver schedules based on available assignments which could include weekend and night shifts Create and maintain SOP documentation for operations processes Troubleshoot and document any issues encountered with the autonomous system Report trip issues and logistical discrepancies as needed Assist with AV system setup which includes cross-checks through checklist and other required health checks Complete other duties as assigned What you'll bring: Willing and able to work flexible shifts & schedules including days, nights and weekends Be a motivated individual with the ability to work under high stress situations while using good judgment The ability to use critical thinking and problem solving skills Strong understanding of how to properly troubleshoot problems while using various Operating systems Knowledge in Google Office such as spreadsheets, docs, drive, etc. Excellent organizational skills and the ability to prioritize and multitask Previous experience in a call center or similar environment preferred What we offer: Competitive compensation package including equity and bonuses Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits) Accrued PTO and generous parental leave policies Long Term Disability, Short Term Disability, Life Insurance Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health Fidelity 401(k) Commuter, FSA, Dependent Care FSA, HSA Various incentive programs (referral bonuses, patent bonuses, etc.) At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law. In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates.

Responsibilities

As an Operations Specialist, you will assist in development and production operations by communicating with safety drivers, tracking runs, and managing schedules. You will also troubleshoot issues with the autonomous system and maintain operational documentation.