Operations specialist, LATAM, Remote at Fundraise Up

Jyväskylä, Central Finland, Finland -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

24000.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, MacOS, Help Desk Support, Security Mindset, Data Privacy, Communication, Documentation, Employee Support, Collaboration, Asset Inventory, Onboarding, Offboarding, Access Management, Problem Solving, Detail Orientation, Service Orientation

Industry

Software Development

Description

Highlights Base Salary: $18,000 - $24,000 Location: remote in LatAm Stock options About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. About The Role As an IT support specialist you will provide technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role often involves helping employees with technical challenges through help desk systems or in-person interactions. Key Responsibilities Employee support (L1): Resolve day-to-day requests (app issues, macOS basics). Collaboration & escalation: Partner with People Ops, Dev Ops and Finance teams; escalate non-L1 issues with clear context. Documentation: Maintain concise runbooks and FAQs in Notion; turn solved tickets into articles. Asset inventory: Track assignments, movements, and returns of equipment. Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update. Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist. Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops. Skills and Qualifications Language: Russian native, Fluent English (written and spoken). Experience: 1–3+ years in internal IT support/help desk. Advanced MacOS user. Strong security mindset, adherence to process, and respect for data privacy. Service & communication: Service‑first, empathetic, and clear communicator; reliable, organized, and detail‑oriented; able to follow runbooks and continuously improve them. Benefits 31 days off. Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (50% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Coworking (up to $250 monthly). Remote working. **Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

Responsibilities

Provide technical assistance to users by diagnosing and resolving hardware, software, and network issues. Support employees with technical challenges through help desk systems or in-person interactions.