Operations Specialist at Lloyd's of London

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Operational Controls, Standard Operating Procedures, Training, Stakeholder Management, KPI Monitoring, KRI Monitoring, SLA Monitoring, Data Analysis, Risk Management, Regulatory Compliance, Project Implementation, Business Case Justification, Relationship Building, Multi-cultural Environment, Teamwork

Industry

Insurance

Description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us. Lloyd’s Insurance Company (LIC), branded as Lloyd’s Europe is currently looking to recruit a Operations Specialist this role can be based in Brussels or London. You will manage and continuously improve LIC’s operational processes, taking responsibility for day‑to‑day activities and acting as the primary point of contact for all process‑related matters. You will oversee assigned processes end‑to‑end (NTN), ensuring accuracy, efficiency, and compliance at every stage. Working closely with our offshore team in India, you will act as a trusted referral point, providing support, guidance, and training to ensure alignment with best practices. You will also collaborate with internal stakeholders and managing agents to ensure that LIC’s Operating Model is consistently implemented and optimised. Principal Accountabilities Support Managing Agents on the execution of LIC’s Operating Model Perform Portfolio Analysis & Operational Controls of the LIC portfolio Ownership of Standard Operating Procedures, from drafting to standardisation and from maintenance to optimisation Escalation and analysis of exceptional, complicated and non-standardised scenarios Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier Collaborate with Managing Agents and oversee their operational performance to ensure that the LIC’s Operating Model is followed and optimised Collaborate with Services & Technology suppliers, provide requirements and subsequently test and sign-off their deliverables in order to resolve issues and promote changes & improvements Monitor Key Processing Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs), and escalate and support the resolution of issues that have a negative impact to those metrics. These indicators can relate either to internal processes (e.g. data processing) or external related parties (e.g. operational performance of Managing Agents, BPO services etc.) Support the identification & suggestion of changes for continuous improvement of systems, procedures and practises of LIC’s Operating Model Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embedding into BAU operational activities Skills Knowledge and Experience Experience in Operations functions or similar functions operating in a controlled manner, providing services and/or information to other departments Experience in (re)insurance operations or other regulated sector requiring financial information processing Any experience in project management, project oversight and/or design experience, either as a customer, supplier or stakeholder is desirable Any experience in “start-up” concepts, design of new processes from scratch, developing proof of concepts and business cases is desirable. Working in an environment with large teams and multiple stakeholders were efficiency & quality are measured and managed. Good understanding of the risk, regulatory and compliance framework relating to the insurance/reinsurance industry Fluency in written and spoken English is required. Any other language could be considered an asset Comfortable with handling, querying and interpreting large sets of data Solid use case / business case justification process based on facts, cost vs benefit and risk vs opportunity Ability to engage, communicate and build trusted relationships in the internal and external business areas which the role supports Complex stakeholder management Ability to work in a multi-cultural environment and as part of a team Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. Should you require any additional support with your application, or any adjustments, please click the following link; https://cleartalents.com/apply/lloyds-msa1645695881 Please note, clicking on this link does not register your application for the vacancy Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect. We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve. We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.

Responsibilities

The Operations Specialist will manage and continuously improve LIC’s operational processes, taking responsibility for day-to-day activities and acting as the primary point of contact for all process-related matters. This includes overseeing processes end-to-end, supporting Managing Agents, and monitoring Key Processing Indicators (KPIs), Key Risk Indicators (KRIs), and Service Level Agreements (SLAs).