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Operations specialist at Palmpay Limited

, , Laos -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

300000.0

Posted On

12 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Integrity, CRM Management, Fintech Platform Management, KYC Verification, Onboarding, Commission Tracking, Excel, Data Analysis, Cross-functional Coordination, Reporting

Industry

Financial Services

Description

Job Title: Operations Specialist Location: Ikeja, Lagos Salary: ₦300,000 gross per month The Operations specialist role focuses on data integrity, cross-functional coordination, CRM/fintech platform management, and handling backend logistics like onboarding, KYC, and commission tracking. Key Responsibilities Data & System Administration: Own the accuracy and maintenance of all sales, agent, and dealer data across CRM and proprietary fintech platforms. Onboarding & Compliance (KYC): Streamline the end-to-end onboarding workflow for new agents and dealers, executing rigid KYC (Know Your Customer) verifications to ensure total compliance. Cross-Functional Support: Partner closely with internal teams to optimize daily workflow efficiency. Incentive Tracking & Reconciliation: Audit, track, and reconcile sales commissions, performance tiers, and incentive payouts to guarantee precision and transparency. Key KPIS Reporting Precision & Timeliness: Consistently delivering accurate, audit-ready operational and performance reports on schedule. Onboarding Efficiency: Minimizing Turnaround Time (TAT) for agent and dealer verification and system activation without compromising KYC standards. Data Quality Index: Maintaining a near-zero error rate in CRM data management and incentive calculations Qualifications & Skills Bachelor's degree in Business, Statistics, or related field. 1–3 years’ experience in Sales Operations, Fintech support, or a data-driven customer/partner operations role. Strong Excel skills; CRM or dash board experience is an advantage. High attention to detail, data accuracy and the agility to thrive in a fast-paced fintech environment.

Responsibilities

The role focuses on maintaining data integrity across CRM and fintech platforms while managing the onboarding and KYC process for agents and dealers. It also involves auditing sales commissions and coordinating with internal teams to optimize operational workflows.