Operations Specialist at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce coordination, Shift scheduling, Attendance management, Client communication, Multitasking, Operational KPIs, Process improvement, Staffing, Problem solving, Time management, Data entry, Documentation

Industry

Staffing and Recruiting

Description

Operations Specialist (Remote – Colombia, US Hours) Full-Time | Remote About the Role Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform. This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes. Responsibilities Manage shift scheduling and workforce coordination end-to-end Respond to client shift requests and ensure timely coverage Assign workers and confirm availability and attendance Monitor attendance, clock-ins, and shift activity Handle no-shows, late arrivals, and last-minute changes Secure replacements quickly to avoid disruptions Communicate with clients and on-site managers to resolve issues Keep systems, trackers, and documentation up to date Identify recurring issues and suggest process improvements Requirements 2+ years of experience in: Operations Staffing / Workforce Coordination Scheduling or similar roles Strong English communication skills (spoken and written) Ability to work US hours Strong organizational and multitasking skills Comfortable using digital tools and platforms Reliable internet connection and computer setup Nice to Have Experience with staffing platforms or marketplaces Background in shift-based or on-demand workforce environments Experience tracking attendance or operational KPIs Exposure to process improvement initiatives What You’ll Be Doing Daily Reviewing and assigning shift requests Confirming worker attendance Monitoring live shifts and resolving issues Coordinating replacements when needed Communicating with workers and clients Updating systems and tracking outcomes KPIs Shift fill rate and time-to-fill Attendance rate and no-show reduction Response time to client requests Resolution time for operational issues Accuracy of system updates Interview Process Initial Phone Screen Video Interview Scenario-Based Interview Client Interview Offer #LI-AG1

Responsibilities

The Operations Specialist manages end-to-end workforce scheduling, including assigning shifts, monitoring attendance, and resolving real-time operational issues. They also maintain system documentation and communicate with clients to ensure seamless shift coverage.