Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

REQUIREMENTS

• Strong analytical and problem-solving skills with attention to detail and ability to manage multiple priorities.
• Excellent communication skills to engage effectively with customers, partners, and internal teams.
• Proactive mindset with experience or interest in payments, card operations, or compliance preferred.
• Organized and detail-oriented, capable of documenting processes and driving continuous improvements.
• Ability to work in a fast-paced environment and meet regulatory deadlines.
• Bachelor’s degree or equivalent experience in business, finance, operations, or related fields.

• Review and analyze cardholder dispute claims, gather evidence, and communicate with users to ensure timely and fair resolutions.
• Collaborate with partners and internal teams to resolve disputes within regulatory deadlines and identify potential fraud.
• Support compliance by monitoring merchant activity, analyzing data, and escalating suspicious patterns to protect the ecosystem.
• Assist in resolving critical card and pay program queries, working closely with cross-functional teams.
• Lead process improvements, document SOPs, and perform operational tasks to enhance Pay & Card service efficiency.