KEY RESPONSIBILITIES:

• Process transactions and documentation accurately and efficiently, ensuring customer needs are met.
• Respond to inquiries and resolves issues, acting as a first point of contact for internal and external stakeholders.
• Apply knowledge to interpret policies and procedures and solve problems.
• Support operational excellence by maintaining accurate records, performing quality checks, and identifying opportunities to improve processes.
• Collaborate with team members and stakeholders, assisting colleagues, sharing knowledge, and helping meet team goals.
• Manage priorities and deadlines, often handling sensitive information with professionalism and discretion.
• Contribute to continuous improvement by suggesting process efficiencies and supporting special projects as required.

TO SUCCEED IN THIS ROLE, WE’D LOVE YOU TO HAVE:

• Strong attention to detail: Accuracy and precision in handling complex tasks and sensitive information.
• Problem-solving mindset: Ability to interpret procedures, resolve issues, and make considered decisions
• Customer-focused approach: Passion for making processes easier and more efficient, enhancing customer relationships.
• Effective communication and teamwork: Able to collaborate with colleagues and stakeholders, while also working autonomously.
• Tech-savvy: Comfortable using systems and Microsoft applications (Outlook, Word, Excel) at an intermediate level.
• Adaptable and proactive: Willing to take initiative, learn on the job, and support continuous improvement.
• Banking and finance experience: Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.
  We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (3 days a week).
  This role is Full-time (38 hours per week, Monday – Friday), 12 Month Fixed Term Contract, based at any of our head office locations. Ideally Bendigo or Adelaide.