Operations Specialist at Sound Income Group LLC

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Black Diamond, Workflow Management, Case Processing, Account Processing, Billing, Fee Entry, Compliance, Trading, Documentation Accuracy, Time Management, Customer Service, Process Improvement, Microsoft Office, CRM Systems, Problem Resolution

Industry

Financial Services

Description

Description POSITION: Operations Specialist Location: Fort Lauderdale – HQ Department: Operations FLSA Classification: Non-Exempt Who We Are At Sound Income Group, our mission is to help independent financial professionals and their clients thrive, especially those approaching or in retirement. We provide a full suite of resources across financial education, investment strategies, marketing, and practice management to support long-term success. We foster a collaborative, performance-driven culture rooted in integrity, innovation, and service. If you’re enthusiastic about making a measurable impact in the financial services space, we invite you to grow with us. Position Summary Our established and rapidly expanding Registered Investment Advisory (RIA) firm, Sound Income Strategies (a Sound Income Group Company), with over $1.5 billion in assets under management, is seeking an Operations Specialist to join our high-performing team. This is a pivotal role focused on ensuring operational excellence across client account processing, billing, and workflow management - keeping our systems running smoothly and efficiently each day. You’ll work closely with senior leadership and the trading and compliance teams to process new cases, maintain accuracy in documentation, and uphold a 24-hour turnaround standard. The ideal candidate thrives in a fast-paced environment, is highly organized, and takes pride in balancing speed with precision. Key Responsibilities Manage the daily Salesforce case queue, processing 40–50 cases on busy days while maintaining a 24-hour turnaround standard and high accuracy in documentation.? Handle account service requests and allocations, ensuring all paperwork and electronic records are organized, complete, and moved efficiently through each stage of the workflow.? Enter and maintain billing and fee information in Black Diamond, helping ensure that client billing is timely, accurate, and clearly documented.? Partner closely with the COO, CCO, trading, and advisor teams to resolve operational issues, answer questions, and provide proactive updates on case status.? Communicate regularly with advisors and internal stakeholders via phone and email, delivering polished, professional, and solutions-focused service.? Review existing processes with a critical eye and suggest improvements that enhance speed, accuracy, and scalability across operations.? Take ownership of special projects and additional responsibilities as the firm grows, creating opportunities for increased responsibility and compensation over time. The duties and responsibilities described in the above job description are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the position may change as necessitated by company demands and/or industry standards. Requirements Must-Have Qualifications Background and Education Bachelor’s degree in business, finance, or a related field preferred, but not required, with strong relevant experience.? At least 1–3 years of experience in an operations, client service, or administrative role; financial services or wealth management experience is a plus, but not mandatory.? Proven track record of working in fast-paced, detail-intensive environments where accuracy, organization, and time management are critical.? Demonstrated professionalism, polish, and strong customer service skills in both written and verbal communication Technology Expertise: Proficiency with Microsoft Office, including Outlook, Word, and Excel for daily workflow, documentation, and basic reporting.? Experience using a CRM system such as Salesforce to manage cases, track activity, and maintain accurate records. Familiarity with investment or billing platforms (such as Black Diamond) is a plus; willingness and ability to quickly learn new software and trading tools (e.g., O-Ryan) is essential.? Comfort working in a highly digital, tech-enabled environment, with the ability to troubleshoot minor issues and adapt as systems and processes evolve. Physical & Work Environment Requirements Ability to work for extended periods at a desk using a computer. Ability to lift up to 10 pounds if/when necessary. Routine use of telephone and email. Office-based role with potential travel to conferences, events, and satellite offices as needed. Benefits We’re proud to offer a comprehensive benefits package that supports your professional and personal well-being, including: 100% employer-covered medical benefits and HRA account Dental & vision plans Generous PTO + 10 NYSE company holidays per year 401K with company match program Free onsite parking Company-provided laptop and required technology Access to an on-site gym (free of charge) Weekly vehicle detailing (at additional cost) Sound Income Group is an E-Verify employer. Sound Income Group is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules, and regulations. It is our policy to employ and promote qualified candidates without discrimination based on race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Responsibilities

The specialist will manage the daily Salesforce case queue, processing 40-50 cases while maintaining a 24-hour turnaround standard and high accuracy in documentation. Key duties include handling account service requests, entering billing information in Black Diamond, and partnering with leadership and compliance teams to resolve operational issues.