Operations Specialist at Steel Partners

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Premium Finance, Microsoft Word, Microsoft Excel, Microsoft Outlook, Payment Processing, Accounting Reconciliation, Communication Skills, Attention To Detail, Analytical Skills, Problem-Solving Skills, Planning And Organizing, Multitasking

Industry

Financial Services

Description

WebBank WebBank (the “Bank”) is headquartered in Salt Lake City, Utah, and is an FDIC-insured, Utah state-chartered bank. WebBank is a leading national provider of online consumer and small business loans made in partnership with finance companies, OEMs, retailers, and financial technology companies. The team at WebBank supports the lending platforms across the nation’s tech hubs, driving innovation and financial inclusion. At WebBank, we are looking for a team member who wants to share their experience and insight in a company with a strong risk management culture. Working with a portfolio of more than fifteen lending platforms, including VC-backed startups to Fortune 50 digital pioneers, every day is different. In this position, you will be a key team member to our business, by leveraging your experience to develop positive working relationships with leading FinTech companies to execute the Bank’s strategic initiatives. National Partners National Partners is a wholly owned subsidiary of WebBank, acquired in April 2019. National Partners provides commercial premium finance loans to businesses nationwide and is one of the fastest-growing premium finance companies in the US. Job Summary Serves customers by providing account information, assisting with billing and payment questions, relaying information regarding cancellations and reinstatement requests, and resolving general customer concerns. The Operations Specialists incorporate numerous methods of organizing quote approval packages, assisting customers, including a call center environment, and electronic or written correspondence. Provides support on additional daily operations (loan processing, posting payments, mailing notices). Primary Responsibilities (Job Duties) You Will: * Downloading, preparing, analyzing, distributing and/or filing various daily/monthly reports * Applies unearned premium, unearned commission, and endorsement credits from underwriters and carriers * Communicate with underwriters and carriers if a return premium remains past due beyond the agreed-upon timeframe. * Conduct "due from insured" research to identify outstanding balances and support collection efforts. * Perform write-offs as needed, ensuring proper documentation and adherence to company procedures. * Send written-off accounts to the collections company, including all required documentation and supporting information for processing. * Answer inbound calls from insurance agents, insurance companies, and insureds. * Update insureds’ banking information securely and accurately upon request, following compliance protocols. * Follow up with insureds to collect late charges and ensure timely payments are applied correctly. * Assist insureds with login issues, including password resets and troubleshooting account access. * Maintain and update customer accounts by processing payments, reissuing notices, managing correspondence, providing payoff balance information, assisting with phone and online payments, and making outbound courtesy calls or reminder emails as needed. * Regularly compiles and analyzes data pertaining to anticipated losses and informs management. * Recognizes negative trends and potential risks and escalates as required. * Assist in other daily operations or projects as needed. Company Perks: You Get: * Paid Time Off (PTO) - Generous paid time off plus paid parental leave * Health insurance – Plans include an employer-paid medical option, dental and vision coverage, plus we offer health savings accounts * 401(k) – WebBank matches up to the first 6 percent of employee contributions and both the employee’s contributions and WebBank’s match are fully vested immediately * Life and Disability Insurance – Life insurance and long and short-term disability insurance plans are 100% employer-paid * Tuition Reimbursement – WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year Qualifications Qualifications You Have: * Previous experience in the premium finance industry * Working knowledge of Microsoft Word, Excel, Outlook, and the Internet Even Better * Bachelor’s Degree in Finance or a business-related field * Office365, SharePoint, OneDrive, Box, Skype Meeting * Knowledge of Premium Billing System (“PBS”) platform from Input1 * Prior experience with payment-processing and accounting reconciliation * Strong oral and written communication skills to correspond with parties at various levels * Attention to detail and accuracy when relaying and recording information * Quick-thinking, with developed analytical and problem-solving skills * Planning and organizing to achieve timely follow-up and problem resolution * Ability to multitask on a variety of projects while meeting deadlines and maintaining quality

Responsibilities

The Operations Specialist serves customers by providing account information and resolving general customer concerns. This role involves supporting daily operations such as loan processing and payment posting.