Operations Specialist

at  UPMC

Join our team of Life Changers!
UPMC is hiring a Full-Time, Operations Specialist to support the offices in Central PA.

• Supports the medical group to adapt to rapidly changing market conditions through best practice models and efficient use of resources.
• Works closely with the Director(s) of Ambulatory Operations to promote the growth of physician services in keeping with UPMC Pinnacle Medical Group goals and objectives.
• Participates in other duties, projects and assignments as assigned.
• Participates in various departmental, interdepartmental and hospital committee activities.
• Participates in workshops, conferences and professional meetings in order to remain aware of the current developments and improve management skills.
• Responsible to support patient data questionnaires or to develop internal questionnaires in order to secure appropriate data for analysis and follow up.
• Responds to patient concerns in an effective manner.
• Balances staffing needs among medical group practices by reassigning where needed.
• Develops and updates policies.
• Ensures compliance with standards and regulations established by accrediting agencies.
• Works closely with the Compliance Department, Risk Management and Human Resources regarding issues.
• Provides education, training and support to the Office Managers regarding operational workflows.
• Acts as an advisor to management on issues relating to group practice operations.
• Provides assistance in the development of new work methods, systems, and procedures.
• Coordinates and conducts studies to evaluate/support operation improvements.
• Ensures Transition of Care (TOC) processes are seamless and appropriate including ensuring follow up appointments are scheduled and kept.
• Coordinate with all offices to improve clinical integration in the healthcare system.
• Supports customer service initiatives and guidelines to reach customer service targets.
• Develops and implements plans to increase access to care for both new and established patients.
• Provides the leadership role and guidance necessary to ensure that employees reflect a positive attitude in their work and in customer relations.
• Works to build referral relationship with all referring physicians both in the medical group and throughout the community.
• Assists in developing and implementing operational short term and strategic long-term plans for assigned areas consistent with PHMG’s mission, goals and objectives.
• Supports Office Managers and other office staff to optimum capability, capacity and responsibility.
• Assists and encourages through evaluation and feedback, employee growth and the capabilities of employees.
• Takes necessary action in concert with Human Resources to maintain employee performance consistent with PHMG goals and objectives.
• Responsible for tracking and analyzing patient and financial data, including budgets, quality reports, and department metrics found in EPIC.
• The Operations Specialist will use them to determine trends and variances and identify areas in which positive changes can be made.
• Supports the medical group to adapt to rapidly changing market conditions through best practice models and efficient use of resources.
• Works closely with the Director(s) of Ambulatory Operations to promote the growth of physician services in keeping with UPMC Pinnacle Medical Group goals and objectives.
• Associates degree in Business or health care related field and 3 years of physician practice experience
• OR high school diploma and 5 years of practice management or physician revenue experience required.
• In-depth knowledge of practice operations, insurance/billing and reimbursement requirements required
• Computer skills mandatory including Word and Excel required
• Clinical knowledge/experience is preferred.
• Travel across all regions is required.
• Must possess good leadership and organization skills as well as education and communication to the adult learner.
• Experience in an outpatient health care facility is required.
• Customer service skills, analytics, decision making skills, ability to remain calm in all situations required.
• Ability to listen and communicate effectively with all levels of the organization required.
• Ability to prioritize and evaluate priorities in actively changing situations required.Licensure, Certifications, and Clearances:
• Act 34