Operations Specialist at WOROOD

New Cairo City, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Logistics, E-commerce, Problem Solving, Communication, Inventory Management, Process Improvement, Data Handling, Organizational Skills, Multitasking, Attention to Detail, Technical Support, Operational Reporting, Courier Coordination, Quality Control, Customer Service

Industry

Retail Apparel and Fashion

Description

The Operations Specialist is responsible for execute daily operational activities to ensure smooth order processing, inventory accuracy, system dispatch, and cross-team communication. This role focuses on execution, problem-solving, and process improvement to support efficient fulfillment and customer satisfaction. Key Responsibilities · Execute daily operational workflows from order creation to dispatch · Coordinate with fulfillment, quality control, customer service, and warehouse teams · Ensure orders are processed accurately and on time · Track inventory movements and report discrepancies on shopify · Update systems with order status, stock changes, and dispatch confirmations · Identify operational issues and escalate them with solutions · Support process optimization to improve speed, accuracy, and cost efficiency · Prepare daily and weekly operational reports Courier & Logistics Coordination · Communicate with shipping companies regarding pickups, late deliveries, or issues. · Track shipments and ensure timely delivery to customers. · Resolve courier-related problems (wrong address, missing parcel, delays). System & Data Handling · Use Shopify / internal system to manage orders and stock. · update, or correct stock adjustments. · Monitor system errors and request technical support when needed. · Report operational issues or bottlenecks to the Operations Team leader. 2 / 2 Requirements · Bachelors degree in Business Administration, Operations, or related field · 1–3 years of experience in operations, logistics, or e-commerce · Strong organizational and multitasking skills · Experience using order management systems or ERP tools · Good communication and problem-solving abilities · Attention to detail and ability to work under pressure · Work schedule: 5 working days per week, with Thursday and Saturday on a rotational basis

Responsibilities

The Operations Specialist executes daily operational workflows from order creation to dispatch and coordinates with various teams to ensure accurate and timely order processing. They also identify operational issues and support process optimization to enhance efficiency and customer satisfaction.