Operations Supervisor - Acute at SummitStone Health Partners

Fort Collins, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

33.6

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Team Development, Client Registration, Insurance Workflow, Scheduling Workflows, Capacity Maximization, Training, Customer Service, Crisis Management, De-escalation Techniques, Staff Scheduling, Timekeeping Approval, Behavioral Healthcare Operations, Crisis Intervention Protocols

Industry

Mental Health Care

Description

Operations Supervisor - Acute * Salary Range: $24.00 - $33.60 per hour, based on relevant years of experience * Location: Fort Collins, Colorado at the Longview campus * Status: Full time- 40 hours per week * Hours: Wednesday to Friday and every other weekend 7:30a – 6:00p Employees working at locations operating 24/7 earn a differential.  Shift differentials are also available for evenings, nights, weekends and holidays.  The salary range for this position is SummitStone’s good faith belief and reasonable estimate of the range of possible compensation for this position at the time of the posting. SummitStone may ultimately offer more or less than the posted range. The compensation offered to the successful applicant may vary based on factors including the applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. Role Overview: Responsible for overseeing day-to-day operations of SummitStone clinics to ensure the successful delivery of administrative, clinical, and medical service lines. The Operations Supervisor provides leadership and development opportunities for operations team members and serves as a resource and role model for all staff members. Essential Duties: * Supervise, develop, and foster team values with staff; recognize and reward staff as appropriate, act as a role model, provide support, identify development opportunities, and remove barriers. * Acts as a subject matter expert and super-user for client registration, insurance, and scheduling workflows. Takes responsibility for maximizing clinic capacity by identifying scheduling gaps and developing solutions to improve the client’s experience. * Provides ongoing education and training for all team members, ensuring employees meet all competency requirements, including customer service expectations and all relevant policies. Creates and maintains existing training materials * Acts as a subject matter expert for CPI and de-escalation techniques. Guides and leads staff through crisis management while upholding agency values and established processes. Train direct reports on crisis intervention protocols and ensure that the best practice protocols are being followed in response to crisis incidents. * Prepares monthly staffing schedules for all employees and ensures all areas have adequate coverage for each shift every day. Reviews and approves staff timekeeping on a daily basis for direct reports Minimum Qualifications: * High school diploma or completion of G.E.D. required * More than two years of experience in a related position in healthcare or behavioral healthcare operations are required * More than one year of experience providing direct supervision to staff or overseeing a team required Licenses and Certifications: * Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required * CPR and First Aid certifications may be required at some locations Preferred Qualifications: * More than three years of experience in a customer-service or client-facing position preferred * Experience with high acuity care, desirable * Bilingual/bi-cultural preferred SummitStone will take into consideration a combination of an applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. The position posting describes the minimum and preferred qualifications for position and, beyond those, the candidate is responsible for making a compelling case in support of their application. Longview Campus is the new Acute Care Behavioral Health facility which serves Larimer County residents in need of urgent help with mental health and/or substance use disorders. SummitStone has the privilege of partnering closely with Larimer County on this venture. For more information click HERE [https://www.larimer.gov/behavioralhealth/longview].  At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community. We need your help to make this vision a reality. We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer. Please visit summitstone.org [https://www.summitstone.org/] for more information about who we are. Total Rewards At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status. Below are some of the benefits we offer: * Medical, dental, and vision coverage — including options for eligible dependents * Mental health and wellness resources * Short-term and long-term disability insurances * Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service * Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA) * A range of voluntary benefits available to all employees * 403(b) retirement plan with employer matching contributions Health & Safety Requirement All employees are required to receive an annual flu vaccination or have an approved exemption in place and wear a mask during flu season. Reach Out SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know. Questions? Please email us at hiring@summitstonehealth.org. This position will be open for a minimum of three days and/or until a top candidate is identified.

Responsibilities

The Operations Supervisor is responsible for overseeing the daily operations of SummitStone clinics, ensuring the successful delivery of administrative, clinical, and medical service lines. This role also involves providing leadership and development opportunities for operations team members and acting as a role model for all staff.