First Canada, our nation’s largest provider of bus passenger transportation, has a full time opening for ’Operations Supervisor Administration’.

EXPERIENCE, KNOWLEDGE AND REQUIRED SKILLS:

• 3-5 years’ experience in transportation
• 2-3 years supervisory experience preferred
• Accounting and detailed reporting experience
• Proficiency using MS Office products including MS Excel and MS Word and Windows based programs;
• Excellent written and verbal communication skills;
• Proficient with basic math skills;
• Must be able to drive company or personal vehicle to review driver performance, meet clients, and for other company related purposes;
• Write reports in a coherent, legible way;
• Ability to multitask and work independently in a fast paced/high energy environment;
• Exceptional customer service, problem solving, decision making, critical thinking abilities.

PURPOSE:

Serves as First supervisor for Drivers, customer response, driver field evaluation and accident first responders and monitors driver and dispatcher performance as well as assists employees with any issues.

RESPONSIBILITIES:

• Communicates job requirements and responsibilities to drivers;
• Day to day counseling and evaluation reports to local management;
• Ensures drivers are performing assigned duties correctly and safely and that they meet all job related specifications;
• Investigates incidents and accidents including on -the-scene accidents and assist drivers in preparing accident reports, OHSA reports and any other safety related documentation as required;
• Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments;
• Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters;
• Assists with Driver recruitment process;
• Prepares operational reports/schedules and maintains accurate daily records of operations;
• May also be required to conduct road checks, routing, training and other relevant tasks as required;
• Meets with all driver qualifications at location;
• Obtains CDL to operate vehicles at location, maintains that license and drives periodically;
• Any additional related tasks/duties as assigned.