Operations Supervisor at American Expediting

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

70000.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Performance Monitoring, KPI Development, Problem Solving, Customer Service, Order Intake, Dispatch, Escalation Management, Logistics Transfer, Time Management, Communication, Prioritization, Multitasking, Organization, Team Accountability, Market Analysis

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Operations Supervisor Onsite: Toronto, ON, Canada Compensation: $65,000 - $70,000 CAD ABOUT THE COMPANY: American Expediting in Canada operating as “Starship Logistics” is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers. SUMMARY: The Operations Supervisor will manage the flow of work ensuring all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. Oversight will include customer service and order intake, dispatch, customer inquiries and escalations, and warehouse functionality. REPORTS TO: Operations Manager RESPONSIBILITIES: * Lead and supervise a team through optimal performance * Assist with the development monitoring of KPIs, analysis of repetitive operational problems * Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames * Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility * Communicate with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times * Ensure shift patterns are maintained to meet the 24/7 coverage requirement * Develop skills in preparation of operations manager position including managing customer and work flow escalations, market analysis, and key financial and performance indicators to drive business needs. SKILLS: * Excellent communication skills with the ability to influence others * Excellent problem solving and prioritization skills essential * Ability to multitask and stay organized * Ability to hold your team accountable QUALIFICATIONS: * Experience in supervising a customer service / dispatch environment * Previous transportation / logistics experience required * Experience in same day delivery is a plus * Flexibility in working hours required to support weekend and 24/7 hours of coverage required * Able to travel up to 20% * Preferred bilingual - English/French This role will be based in Toronto, Ontario. The compensations range is $65,000 CAD - $70,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada. American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors and customers. To learn more about the benefits we provide to support our employees, visit www.americanexpediting.com/careers [www.americanexpediting.com/careers].

Responsibilities

The Operations Supervisor will be responsible for managing the workflow to ensure all shipments are processed, recovered, and dispatched efficiently to meet critical client deadlines. This oversight includes managing customer service, order intake, dispatch functions, handling inquiries and escalations, and ensuring warehouse functionality.