OPERATIONS SUPERVISOR

California State University (CSU) Northridge
Los Angeles, California 91330 United States
Posted: Sep 03, 2025
Clerical and Administrative Support

QUALIFICATIONS:

High School Diploma or Equivalent. Proficiency in MS Office (Outlook, Word, Excel), Taxslayer Pro, Qualtrics, Acuity, and Box. At least two tax return seasons of supervisory work experience, including training staff, in a volunteer income tax clinic. Experience serving low-income communities is required. Possess strong leadership skills, communication skills, interpersonal skills, customer service skills, and work ethics, takes initiative and ownership of tasks assigned. Bilingual language skills are a plus

KNOWLEDGE, SPECIALIZED SKILLS, AND ABILITIES:

Excellent oral, written, and client service skills
Able to effectively interact with low-income clients with diverse backgrounds.
Able to work under pressure while managing multiple tasks in a fast-paced, team-oriented environment and with minimal supervision

The Operations Supervisor is responsible for the clinic’s recruitment, training, publicity, operations, data collection, and quality control. Operations Supervisors regularly review tax returns submitted by volunteers and other staff to ensure accuracy. Regularly communicates with VITA Coordinators to ensure program efficiency. The Operation Supervisors directly supervise the work of the Lead Supervisors, who are assigned to report to them (typically around 3-4), and they also co-supervise the student assistants in the VITA Office.