FULL-TIME OPERATIONS SUPERVISOR – DISPATCH DEPARTMENT

Location: Peterborough, Ontario – Onsite
Schedule: 12-hour rotating shifts (days & nights, with additional coverage as required)

WHY JOIN US

At Coach Canada, you’ll play a vital role in ensuring our passengers reach their destinations safely and reliably. This role offers the opportunity to lead daily operations, mentor staff, and directly impact service delivery across Ontario and Quebec.
We value safety, compliance, and accountability — and we’re looking for leaders who thrive in a fast-paced environment where no two days are the same.

ABOUT THE ROLE

At Coach Canada, we know that trust, fairness, and engagement are the foundation of strong operations. As an Operations Supervisor - Dispatch, you will not only manage live, same-day service across Ontario and Quebec but also play a critical role in retaining drivers and fostering a culture of accountability and support.
This is a hands-on leadership role requiring quick decision-making, compliance oversight, and people-first leadership. You’ll supervise one Operations Assistant per shift, train and mentor new assistants, and serve as the first point of contact for accidents, breakdowns, and service disruptions. By collaborating with drivers, dispatchers, maintenance and , you’ll ensure our passengers arrive safely while building strong relationships with employees built on trust, transparency, and engagement.