ABOUT US

We are an established and fast growing company, trusted by domestic, commercial, and industrial clients across the region. Known for our fast response, technical expertise, and commitment to service, we pride ourselves on solving problems efficiently while maintaining the highest standards of safety and quality.
We are now looking for a highly organised and proactive Operations Supervisor to join our busy Ickenham office. This role is central to the smooth running of our operations and is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in leading a team to success.

As Operations Supervisor, you will:

• Oversee the day-to-day scheduling and coordination of drainage and pest control engineers across multiple locations.
• Manage planned works as well as reactive emergency call-outs, ensuring a rapid and effective response to urgent customer needs.
• Plan and coordinate specialist services such as tanker operations and pump engineer deployment for complex drainage issues.
• Arrange and manage the ordering of job specific materials and hire of plant and specialist equipment, ensuring availability and compliance with requirements.
• Act as the first point of contact between the operational team and senior management, providing updates, communicating priorities, and resolving escalations.
• Offer daily guidance and support to engineers and operational staff, promoting teamwork and resolving on-site or operational issues as they arise.
• Serve as a central link between engineers, clients, and management to ensure smooth job execution.
• Oversee high-value jobs and projects, ensuring delivery within budget, timescales, and customer expectations.
• Support operational planning and resource allocation to minimise downtime and maximise productivity.
• Maintain accurate job records and documentation, ensuring compliance with health & safety standards.
• Foster a collaborative and positive team culture, with a focus on service excellence and continuous improvement.