KNOWLEDGE / SKILLS / EXPERIENCE:

• 3+ years Warehousing operational experience, D2C environment strongly preferred
• 2+ years team leadership experience
• Experienced managing warehouse operatives, including holiday approvals, disciplinary process experience, absence management experience.
• Knowledgeable operator and user of WMS tools and systems
• Demonstratable experience in implementing process level change, including standards of working environment
• Demonstratable experience in building health and safety culture
• Experienced in D2C warehouse processes
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  We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
  Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.comhttp://www.fanatics.com/.
  Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally

PURPOSE OF THE ROLE:

Responsible for leading and managing a high-performing team of Operatives, ensuring they consistently exceed performance targets in quality, efficiency and process adherence. This leadership role is essential in creating a culture of excellence, aligning the team with organisational goals, safety standards and operational best practices. As a key member of the shift management team, this role will drive success by utilisng strong skills in problem-solving, process improvementand people management.
The role will motivate and develop the team, resolve operational challenges and ensure smooth workflow across shifts. Leadership will be critical in meeting operational goals, maintaining high standards and driving continuous improvement.

DUTIES / RESPONSIBILITIES:

• Safe and Efficient Execution of Operational Plans:
• Ensure operational tasks are carried out safely and efficiently, adhering to company safety standards.Monitor daily activities, resolving issues quickly to prevent operational delays.
• Accountability for Shift Performance:
• Lead the shift to meet and exceed performance targets across volume, service and quality metrics.Monitor and adjust shift performance in real-time, ensuring goals are met without compromising on quality or safety.
• Process Improvement Ownership:
• Identify areas for improvement within department processes, implement quick wins and drive long-term process changes to enhance efficiency and effectiveness.Work closely with team members to develop solutions for process bottlenecks or inefficiencies.
• Coaching, Development, and Performance Management:
• Coach and guide team members to meet performance standards, offering regular feedback and development opportunities.Conduct one-on-one performance check-ins and address issues promptly
• Regular Communication on Shift Plans and Changes:
• Hold pre-shift briefings and regular check-ins to communicate goals, shift plans and any process updates to the team.Ensure team members are fully informed about their responsibilities, performance targets and operational changes.
• Intra-shift Operational Flow Management:
• Effectively allocate resources (staff, equipment) to meet production or service needs.Keep track of work in progress and resolve any disruptions (e.g., staffing shortages, system errors) to maintain smooth operations.
• Effective Communication with Stakeholders:
• Maintain strong lines of communication with both internal and external stakeholders to ensure the team has the resources needed to succeed.Update management on performance, escalating issues that require their attention and support.