Operations Supervisor ( Fashion ) at WOROOD

New Cairo City, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Process Optimization, Data Analysis, Order Fulfillment, KPI Monitoring, Quality Control, Workforce Planning, Problem Solving, Cross-functional Collaboration, Time Management, Microsoft Excel, ERP Systems, Shopify, ClickUp, Decision Making, Change Management

Industry

Retail Luxury Goods and Jewelry

Description

Operations Supervisor – Worood Company Job Summary Worood Company is seeking a proactive and detail-oriented Operations Supervisor to oversee daily operational activities, drive process efficiency, and support cross-functional teams in achieving company objectives. The Operations Supervisor will be responsible for monitoring workflows, managing team performance, optimizing processes, and ensuring operational excellence across all functions. Key Responsibilities Supervise Operations Specialists, Fulfillment, Packing, and Quality Control (QC) teams. Assign daily tasks and clearly communicate priorities, expectations, and deadlines. Monitor operational KPIs and prepare regular performance and analysis reports. Identify process gaps and implement continuous improvement initiatives to enhance efficiency and productivity. Collaborate with cross-functional teams, including Warehouse, Customer Service, Logistics, and Workshop Quality teams. Manage order fulfillment processes to ensure accuracy and timely delivery. Ensure system data accuracy, including order statuses, inventory movements, and dispatch confirmations. Support the implementation of new systems, tools, and operational projects. Handle operational escalations and resolve issues promptly and effectively. Ensure compliance with quality standards, company policies, and operational guidelines. Conduct team training, coaching sessions, and performance evaluations. Plan workforce requirements and hiring needs based on business expansion and workload demands Plan manpower needed to hiring regarding to expansion or workload. Monitor workflow efficiency and eliminate operational bottlenecks. Resolve urgent operational challenges, including order delays, manpower shortages, and system errors. Build team engagement by providing insights, direction, and a clear operational vision. Analyze operational data and generate actionable recommendations to improve performance. Collaborate closely with the workshop team to ensure alignment and seamless workflow execution. Qualifications & Requirements Bachelor's degree in Fashion, Operations Management, Business Administration, or a related field. 5–7 years of experience in operations, fashion, e-commerce, or related industries. Previous supervisory or team leadership experience is required. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office applications, particularly Excel. Experience with ERP systems, Shopify, ClickUp, or other order management systems is an advantage. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Key Competencies Leadership and team management Process optimization and continuous improvement Data analysis and reporting Time management and prioritization Attention to detail Decision-making and problem-solving Cross-functional collaboration Adaptability and change management Work Schedule Five working days per week. Thursday and Saturday are rotational working days based on operational requirements.

Responsibilities

Oversee daily operational activities, including the supervision of fulfillment, packing, and quality control teams to ensure operational excellence. Monitor KPIs, optimize workflows, and collaborate with cross-functional teams to resolve bottlenecks and improve productivity.