Operations Supervisor

at  FedEx Freight Canada

POSITION OVERVIEW

Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing regulatory requirements and company policies and procedures

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Post-Secondary diploma or two (2) years of directly related work experience
• Bilingual (English/French) preferred; required in Quebec
• Three (3) years of work experience in warehouse/dock/transportation
• Previous leadership experience
• Thorough knowledge of LTL industry, DOT rules and regulations
• Ability to perform and/or learn to perform freight handler duties
• Valid forklift certificate
• Load planning and dispatching knowledge
• Excellent interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization
• Professional verbal, reading and written communication skills
• Strong time management, organizational, analytical and problem-solving skills, including excellent attention to detail
• Ability to manage competing and changing priorities
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Ability/willingness to learn new applications, software, systems, and equipment as required
• Self-motivated to learn new skills

• Foster a safe working environment
• Working with internal stakeholders
• Provide overall direction and support to internal stakeholders, including but not limited to selection, development, assigning daily tasks, performance management, mentoring, cross-training and other supervisory activities.
• Plan and communicate daily loads to ensure freight is picked-up and delivered on time and damage-free
• Communicate with contractors/drivers and account managers, to ensure the customer and company’s needs are met
• Plan daily manpower needs to ensure customer’s freight is delivered and picked-up timely and damage free
• Communicate with dispatch at various service centres and with freight handlers to coordinate the movement of trailers and freight
• Communicate with other departments within FXF as required
• Coordinate the distribution of inbound, outbound and hub loads to achieve cut time compliance.
• Monitor and ensure MBGs are delivered on time
• Dispatch deliveries and pick-ups to ensure they are completed on time
• Communicate with service centres throughout the line haul process to ensure freight remains in cycle
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Perform administrative functions such as printing delivery receipts, manifest shipments freight billing, tracing shipments, etc.
• Report line haul activity including percentage of trailer cube, trailer weights, delay times, etc.
• Monitor actual performance data and gather information for reporting
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D exceptions are identified and processed properly
• Assist other internal stakeholders as required
• Conduct daily pre-shift meetings with reporting teams
• Implement company policies
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required