SUMMARY

The primary responsibility of the Operations Supervisor is to support all operations associates and operating functions including order processing, estimating, purchasing, logistics, people management and development, and customer service.

EDUCATION & EXPERIENCE

Required

• High School or equivalent
• Minimum of 5 years related experience and/or training; or equivalent combination of education and experience

Preferred

• Bachelor’s Degree

SKILLS & COMPETENCIES

• Proven history as a team leader
• Knowledge of flooring industry
• Experience with RFMS a plus
• Experience with Inventory
• Bilingual experience preferred, but not required (English/Spanish)
• Strong written and verbal communication skills
• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers
• Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
• Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
• Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
• Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems

PHYSICAL REQUIREMENTS

Sitting
Sitting Continuous for 8+ hours

• Oversee all operations ensuring all necessary supplies and materials needed to complete jobs are ordered
• Partner with scheduling team to confirm schedule is up to date and at capacity for the amount of Install teams are available
• Review all jobs with Sales team, Purchasing team, and Schedulers to verify correct amount of material and manpower to execute the job
• Certify all items on the schedule are legitimate and to determine if billable and verify that the correct procedures are being followed to ensure payment
• Maintain excellent relationships with builders and design companies to ensure jobs are running smoothly and productively
• P&L responsibility
• Other duties as assigned