QUALIFICATIONS

Required:

• High School Diploma or GED
• Site Specific: Bachelor’s degree from an accredited college or university
• Site Specific: Minimum 3 years of commercial, capacity, or operations experience
• Site Specific: Minimum 3 years Global Forwarding operations experience
• Site Specific: External Posting Only:
• Minimum 3 years of customer service in a call center or operations environment
• Minimum 1 year of leading and managing teams
• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university
• Previous Supervisor experience
• Previous customer service experience
• Site Specific: Previous experience in a C.H. Robison Lead Operations Coordinator or Operations Mentor role
• Knowledge of C.H. Robinson’s services
• Previous experience working on projects and initiatives with individuals outside of peer group
• Proficient in Microsoft Office Suite of programs
• Ability to build, manage and foster a team-oriented environment
• Ability to foster a collaborative and adaptive teamwork and communication style
• Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences
• Ability to understand performance and financial metrics
• Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
• Embraces change and employs a continuous improvement approach to their work
• Values a diverse and inclusive work environment

DISCLAIMER:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
  Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

The duties and responsibilities of this position consists of, but are not limited to, the following: