Working on the front line as an Operations Supervisor you will play an important part in the day-to-day running of Operations at Konectbus – responsible for ensuring consistent high quality service delivery to our customers and ensuring high performance standards from our driving teams across our depots.
Reporting to the Operations Manager, the job has a very wide remit which will test your organisational skills as you manage all the activities that fulfil our promise to the customer to follow our advertised timetable, remain smart and presentable and maintain an exceptional level of customer care.
Your people skills will be put to the test too with the requirement to deliver fair and firm leadership, whilst dealing sympathetically with employees who run into difficulties.
This is a rare and exciting opportunity, which suits anybody with complete flexibility, a customer focused attitude, fantastic attention to detail and good pre-existing knowledge of the business and our bus network.
Key Responsibilities:
Duty allocation, using a computer to forward allocate and ensure duty coverage.
Completing daily vehicle runout, allocating vehicles correctly.
Compiling information, processing and forwarding.
Vehicle defect reporting and carrying out driver compliance checks.
Investigating accidents, customer complaints and conduct matters.
Completing return to work interviews following periods of staff absence.
Maintaining compliance with drivers’ hours regulations.
Carrying out drug and alcohol testing.
Maintaining and building on a good working relationship with the engineering department.
Customer communication.
Ensuring company health and safety policies are applied and followed.
Any other tasks as instructed by the management team which will aid the efficient and safe running of the business.

Please refer the Job description for details