EXPERIENCE:

• A high level of Customer Care and a strong administrative background is required.
• Experience of supervising/ managing people
• Practical knowledge of Drivers Hours
• Knowledge of the Logistics industry
• Managing own time, planning and performance on a day to day basis
• Promoting company values and creates strong team spirit and loyalty
• Developing and maintaining long term working relationships with internal and external customers

SKILLS & ATTRIBUTES:

• Excellent communication skills both written and verbal, and a fantastic telephone manner are essential.
• Attention to detail with good organisational skills and the ability to prioritise workload
• Experience gained within a similar role desirable.
• This position requires excellent IT skills with an ability to learn new procedures.
• Implementing new procedures and at times writing them.
• Positive attitude
• Great people skills and management skills, with the ability to influence others.
• The ability to multi-task and to task manage and prioritise workloads to reflect the requirements of the day.
  Job Types: Full-time, Permanent
  Pay: £36,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Birmingham B46 1HQ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you or would you in future require visa sponsorship

Work Location: In person
Reference ID: MANSUPERVISO

PURPOSE:

The Operations Supervisor accomplishes department objectives and day to day tasks by supervising staff, organizing and monitoring work process.
Job Title: Operations Supervisor
Contract: Full Time, Permanent
Location: Coleshill, Birmingham, B46 1HQ
Salary: £36,000 per annum
Hours of work: Mon-Fri, 50hrs/wk
Reporting to: Operations Manager

MAIN DUTIES:

• To ensure that the team have planned and managed all vehicles operating effectively and profitably
• Day to day supervision of the drivers and the office team
• Be prepared to step in and cover resourcing issues/ gaps as and when required
• Ensure the team are updating and progressing accordingly
• Ensure that the jobs allocated to drivers are done so meeting the requirements of the Working Time Directive/driver hours regulation
• Be one of the main points of contacts for staff during the shift.
• Ensure that all jobs are priced and closed off & invoiced when completed
• Liaise with Drivers and Customers in relation to delays and possible issues
• Updating any relevant spreadsheets to reflect the service standards for ourcustomers.
• Answer telephone calls and deal with requests being made from internal and external customers.
• Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
• Monitor Sub Contractors and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
• To oversee all areas ensuring daily tasks are complete