Operations Supervisor at HealthPoint

College Station, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Financial Management, Quality Improvement, Patient Relations, Regulatory Compliance, Communication, Collaboration, Organizational Skills, Problem Solving, Critical Thinking, Math Development, Word Processing, Spreadsheet Skills, Graphics Skills, HRIS, CRM

Industry

Health and Human Services

Description

Job Details Job Location: Healthpoint ABC - College Station, TX 77845 Position Type: Full Time BASIC FUNCTION The Operations Supervisor is a key leadership role responsible for managing the daily operations of a healthcare clinic, under the oversight of a Regional Director or Operations Manager. PRIMARY RESPONSIBILITIES AND DUTIES Operations Management: Manage and coordinate assigned aspects of daily clinic operations Ensure appropriate staffing schedules Review and implement clinic workflows centric to the patient Review and manage the organizational and clinic/site resources to ensure the appropriate allocation to optimize efficiency and patient satisfaction. Respond to directives by one-up leader regarding operational initiatives Financial Management: Monitor and manage assigned tasks related to the clinic's financial performance, including adherence to grant standards Recommend and implement strategies to improve financial outcomes and control costs Reconcile daily receipts and day sheets to prepare timely bank deposits and summary recap reports as directed Quality Improvement Focus: Collaborate with clinial leadership and provide support on the implementation of quality improvement programs to maintain high standards of patient care and compliance with organizational and industry regulations. Monitor and analyze operational key performance indicators and recommend improvement initiatives based upon data measures. Patient Relations (Customer Service): Create and maintain a culture of customer excellence Ensure excellent patient experience by addressing patient concerns, resolving complaints, and implementing measures to enhance patient satisfaction and loyalty. Regulatory Compliance: Remain updated on healthcare regulations, policies, and procedures Ensure the clinic's compliance with relevant legal and regulatory requirements. Communication and Collaboration: Foster effective communication and collaboration among clinic staff, providers, colleagues, and other organizational team members to achieve desired clinic performance Foster effective communication and collaboration among external stakeholders, such as local community organizations, insurance companies, vendors, and referring healthcare providers Performs other duties as assigned Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.) LEADERSHIP RESPONSIBLITIES Provides supervision to departmental staff: Assigns duties to employees and provides daily guidance and supervision Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities Ensures that employees are aware of, and adhere to, appropriate company policies and procedures. Provides input into the maintenance and upkeep of departmental job descriptions. Reviews employee assignments and provides specific instructions on completion of tasks/responsibilities. Prepares and conducts performance appraisals for immediate staff. Participates in hiring, disciplinary, and termination procedures. Effectively prioritize tasks and projects based on business needs and resources Ensure alignment of initiatives with organizational priorities and objectives Manage competing demands and adapt to changing priorities MISSION, VISION, AND VALUES Empathy - Demonstrates empathy and respect for diversity in the workplace by treating all patients, guests, and colleagues with politeness and inclusivity. Open to learning from different perspectives and experiences. Excellence - Maintains ethical and safety standards and shows integrity in work-related activities. Aims for excellence in job performance. Enjoyment - Shows gratitude, appreciation, a commitment to learning, and professionalism by seeking feedback, accepting constructive criticism, and being open to growth and improvement in their job role. Commitment to Patient/Customer Service - Exhibits good patient/customer service skills and professionalism during patient, customer, colleague interactions. Uses effective communication skills, listens to patients/customers, and responds to inquiries and concerns in a timely manner. Handles challenging situations professionally, ensuring timely resolution of problems to create positive patient/customer experiences. CULTURE Gratitude - Maintains a positive attitude and acknowledges the value of contentment and well-being in oneself and others. Collaborative Team - Shows adaptability, enthusiasm, and a readiness to work with others in an inter-professional team for organizational purposes. Identifies and encourages opportunities for the professional growth of team members. Quality Improvement - Works together with the team to promote ongoing improvement efforts aimed at enhancing quality standards, processes, and results. Accountability - Follows regulatory guidelines and HealthPoint policies and procedures consistently. Takes responsibility for mistakes and errors when they occur. QUALIFICATIONS: GENERAL PROFESSIONAL DEVELOPMENT Organizational Skills - Displays more advanced organizational skills in an administrative capacity to organize projects or others' work. Problem Solving Skills - Devises effective solutions to situations encountered based on the general goals and objectives of the healthcare administrative function. Communication Skills - Able to effectively communicate opinions drawn from conclusions using inference and logic. Critical Thinking Skills – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Problem Resolution - Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities. Math Development - must be able to solve mathematical problems and understand statistics. PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES Must possess a high school diploma or General Educational Development (GED) certificate. Preferred: Two (2) years of healthcare setting work experience TECHNICAL SKILLS Word Processing Skills - Prepares more complex documents in Microsoft Word including creating tables, charts, graphs, and other elements. Spreadsheet Skills - Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements. Graphics/Presentation Skills - Creates basic presentations in Microsoft PowerPoint. Other Software Skills – Uses HRIS (Human Resource Information System) to manage HR (Human Resource) employee record keeping, workforce reporting, talent management, time & attendance, and benefits administration Uses CRM or like software to manage and evaluate customer/patient information for business development of process improvement opportunities LICENSES & CERTIFICATIONS Required: Valid state Driver’s License Preferred: Automobile insurance with reliable transportation Qualifications QUALIFICATIONS: GENERAL PROFESSIONAL DEVELOPMENT Organizational Skills - Displays more advanced organizational skills in an administrative capacity to organize projects or others' work. Problem Solving Skills - Devises effective solutions to situations encountered based on the general goals and objectives of the healthcare administrative function. Communication Skills - Able to effectively communicate opinions drawn from conclusions using inference and logic. Critical Thinking Skills – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Problem Resolution - Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities. Math Development - must be able to solve mathematical problems and understand statistics. PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES Must possess a high school diploma or General Educational Development (GED) certificate. Preferred: Two (2) years of healthcare setting work experience TECHNICAL SKILLS Word Processing Skills - Prepares more complex documents in Microsoft Word including creating tables, charts, graphs, and other elements. Spreadsheet Skills - Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements. Graphics/Presentation Skills - Creates basic presentations in Microsoft PowerPoint. Other Software Skills – Uses HRIS (Human Resource Information System) to manage HR (Human Resource) employee record keeping, workforce reporting, talent management, time & attendance, and benefits administration Uses CRM or like software to manage and evaluate customer/patient information for business development of process improvement opportunities LICENSES & CERTIFICATIONS Required: Valid state Driver’s License Preferred: Automobile insurance with reliable transportation

Responsibilities

The Operations Supervisor is responsible for managing daily operations of a healthcare clinic, ensuring efficient workflows and patient satisfaction. This role includes financial management, quality improvement initiatives, and fostering effective communication among staff and external stakeholders.