Operations Supervisor I/II - South Center Branch
Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized nine years in a row by Alaska Business magazine readers.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Ops Sup I Minimum: Bachelor’s degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience; or equivalent combination of education/training and experience. Six months in a lead or supervisory capacity. Strong customer service experience.
Preferred: Sales Experience.
Ops Sup II Minimum: Bachelor’s degree in business, accounting, or finance and three years bank operations/deposit experience; or five years related bank operations/deposit experience; or equivalent combination of education/training and experience. One year supervisory experience.
Preferred: Sales Experience.

SKILLS AND ABILITIES:

Word processing and spreadsheet software experience required. The ability to handle highly confidential information, frequent deadlines, and time constraints required.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

GENERAL PURPOSE SUMMARY

Supervises the daily operational integrity and branch functions of the banks small-to-medium branches, ensuring a consistent high-quality customer service experience; trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals; works closely with the Branch Manager to ensure critical timelines are met; and responsible for the internal controls including financial reporting and compliance and performs the following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support that leads to the overall branch experience through coaching, mentoring, and training.
• Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees. Conducts one on one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
• Engages with the banks customers to build and deepening relationships by promoting all areas of the bank to retain and expand the branches deposit portfolio.
• Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a high satisfactory audit rating or better. Supervisors staff training and best banking practices to prevent regulatory errors.
• Serves as a digital expert and has working knowledge of the banks products and services to communicate and demonstrate to customers. Actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
• Works closely to collaborate as a team with management and personal bankers on prospecting customers to develop new business.
• Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
• Researches and resolves out of balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
• Ensures proper completion of proof and review functions within the branch.
• Performs other work-related duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES

Supervises employees in at least one unit of the branch’s Deposit Section. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.