Key Responsibilities

• Operational Planning & Execution: Plan daily resource allocation, shift schedules, and volume handling to meet customer SLAs and operational KPIs.

• Inbound & Outbound Management: Supervise sorting, line-haul offloading, bagging, and dispatch operations, ensuring 100% scanning accuracy and SOP compliance.

• Last-Mile Delivery Oversight: Monitor daily courier run-sheets, route optimization, first-attempt delivery rates (FADR), and return-to-origin (RTO) processing.

• Cash & COD Reconciliation: Oversee daily driver cash remittances, reconcile Cash-on-Delivery collections with finance teams, and prevent revenue leakage.

• Team Leadership: Supervise, train, and evaluate dispatchers, couriers, and warehouse handling staff to drive operational productivity and safety.

• Exception & Escalation Handling: Investigate and resolve stuck shipments, delivery exceptions, missed SLAs, and customer escalations in coordination with customer care.

• Facility & 5S Standards: Maintain 5S housekeeping, warehouse safety, and security protocols across the processing floor.

Qualifications & Requirements

Experience: 3+ years of operational supervision in last-mile courier, 3PL express, or e-commerce logistics in the UAE.

• Systems Proficiency: Strong working knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), courier barcode scanning workflows, and advanced MS Excel.

• Financial Acumen: Direct experience managing high-volume Cash-on-Delivery (COD) reconciliation and driver collections.

• Leadership Skills: Proven ability to manage large teams of couriers, dispatchers, and sorting assistants in a fast-paced environment.

Communication: Fluency in English.