Operations Supervisor, Sameday at Team Global Express

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Communication Skills, Relationship Building, Attention To Detail, Service Excellence

Industry

Truck Transportation

Description

About the Role We are seeking a Same Day Operations Supervisor – Part Time (Sat & Sun, and all public holidays -10 hours per day) to join our Premium Services – Same Day division at Banksmeadow, NSW. This is a permanent part-time role. The successful candidate will supervise and develop the Same Day team, including drivers, to ensure all aspects of handling Same Day jobs, from quotes and bookings to operational processes and customer updates- are performed to a consistently high standard. The role focuses on service excellence, building positive working relationships with internal and external stakeholders, and supporting the Same Day Operations Manager to develop a high-performing team and drive growth. Key Responsibilities Engage with customers and colleagues positively and professionally. Supervise and support Same Day drivers and team members. Ensure operational processes are completed accurately and efficiently. Monitor and improve service standards for a consistently positive customer experience. Build strong working relationships with stakeholders to facilitate service excellence. Support team development and growth initiatives in collaboration with the Same Day Operations Manager. Skills & Experience Previous supervisory or team leader experience in a transport, logistics, or similar operational environment. Strong communication and relationship-building skills. Ability to work weekends (Sat & Sun, 10 hours per day). High attention to detail and commitment to service excellence. About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/. Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

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Responsibilities

The Operations Supervisor will supervise and develop the Same Day team, ensuring high standards in handling Same Day jobs. This includes engaging with customers, supporting team members, and improving service standards.