Operations Supervisor (US Healthcare Account) at Cardinal Health

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Training, Coaching, Mentorship, Insurance Verification, Prior Authorization, HIPAA Compliance, Procedure Development, Problem Resolution, Communication, Analytical Skills, Time Management, Teamwork, Leadership, Healthcare Operations, Revenue Cycle Management

Industry

Hospitals and Health Care

Description

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Job Summary This role assists the Manager in overseeing documents efficiently and accurately, and initial and on-going communication with doctors/providers to pursue valid prescription orders and/or medical records for order fulfillment. They provide direct supervision to a team of intake specialists, supporting their development and ensuring adherence to established procedures and standards. Responsibilities Supervises and support a team of intake specialists. Provides training, coaching, and mentorship to team members to enhance their skills and performance. Fosters a collaborative and positive work environment conducive to achieving team goals. Assists in the development and implementation of standardized procedures for insurance verification. Oversees and participates in the verification of patient insurance coverage, ensuring accuracy and timeliness. Supports team members in resolving insurance-related inquiries and discrepancies. Assists in coordinating the authorization process for medical procedures and services requiring pre-authorization. Communicates with insurance companies to obtain authorizations and resolve authorization-related issues. Monitors authorization status and escalate issues as necessary to ensure timely approvals. Collaborates with billing and coding teams to address insurance-related claim rejections and denials. Assists in investigating and resolving discrepancies in insurance coverage and billing information. Provides guidance to team members on optimizing claim submission and reimbursement processes. Conducts regular training sessions and provide ongoing support to ensure team members are proficient in insurance verification procedures and software. Identifies training needs and opportunities for professional development among team members. Encourages continuous learning and skill enhancement within the team. Assists in ensuring compliance with HIPAA regulations and other relevant healthcare laws and regulations Conducts periodic audits of insurance verification processes to ensure accuracy and compliance. Collaborates with the Insurance Verification Manager to implement improvements and address areas for enhancement Embraces and exemplifies the Cardinal Health values: Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others Other Responsibilities - May perform any additional responsibilities or special projects as required. - May provide cross-functional support as business needs demand. - Duties and responsibilities may be subject to change based upon the needs of the department. Qualifications (1) At least 2 years of college coursework or experience (2) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management) (3) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage Expected Competencies - Professional, and effective communications skills; able to calmly present solutions in challenging situations. · Proactive identification of challenges, and solution-oriented approach to problem solving. · Service-orientation and aptitude to utilize proper listening skills. · Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes. · Self-directed accountability and reliability · Effective leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams. · Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines. · Able to work well in a team environment that promotes inclusiveness and communication among team members. · Communication using both verbal and written English proficiency. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future. View Cardinal Health on YouTube

Responsibilities

This role involves assisting the Manager in overseeing document accuracy and managing initial and ongoing communication with providers to secure necessary prescription orders or medical records. The supervisor will directly manage a team of intake specialists, providing development support and ensuring adherence to established operational procedures and standards.