What You’ll Be Doing

Lead People

• Provide clear day-to-day direction to operational team members.
• Coach employees and provide timely, constructive feedback.
• Support employee onboarding, training and skills development.
• Build a positive, engaged and accountable team culture.
• Assist with performance conversations, workplace investigations and attendance matters.
• Promote effective communication and collaboration across teams and shifts.

Lead Safety

• Lead a safe and positive workplace culture.
• Conduct toolbox talks and reinforce safe working expectations.
• Ensure hazards, incidents and operational risks are identified, reported and managed.
• Support incident reporting, investigations and corrective actions.
• Maintain compliance with Chain of Responsibility and applicable operational safety requirements.

Lead Operations

• Coordinate daily inbound and outbound freight activities.
• Support the safe and efficient loading and unloading of linehaul and pickup-and-delivery vehicles.
• Allocate labour according to freight volumes, operational priorities and service requirements.
• Maintain freight visibility through RF scanning and audit processes.
• Ensure loading, manifest, dangerous goods and operational controls are completed accurately and on time.
• Monitor held-over freight and escalate issues affecting service delivery.
• Track daily safety, service, quality and productivity outcomes.
• Work with the Operations Manager to identify and implement continuous improvement opportunities.

Support Our Customers

• Help the team achieve daily service commitments.
• Identify and escalate operational issues that may affect customers.
• Support timely service recovery and freight investigations.
• Maintain a strong focus on freight quality and customer experience.