Operations Support Administrator at Johnson Controls

Lower Hutt, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technician Scheduling, Dispatching, Customer Service, BWOF Compliance, Parts Administration, Billing, Collections, Interpersonal Communication, Organization, Attention To Detail, Process Improvement

Industry

Industrial Machinery Manufacturing

Description

Operations Support Administrator – Lower Hutt About Wormald Wormald is New Zealand’s leading fire protection specialist, trusted to deliver end to end solutions that protect people, property, and business continuity. With a strong national footprint and decades of industry expertise, we are committed to the highest standards of safety, compliance, and customer service across everything we do. The opportunity We are looking for a proactive and organised Operations Support Administrator to join our team in Lower Hutt. This is a pivotal role that supports our operations team and technicians, ensuring our customers receive timely, efficient, and high quality service. What we offer Competitive salary package with a range of staff benefits Supportive, inclusive team culture Ongoing training and development to support career growth and upskilling What you’ll be doing Managing planned and unplanned technician scheduling and dispatch Coordinating customer service requests from initiation through to completion Supporting BWOF compliance requirements Managing parts administration, billing, and assisting with collections How you’ll succeed Building and maintaining strong relationships with internal teams and external customers Identifying opportunities to improve business processes, service delivery, and professionalism Contributing to business profitability by providing accurate, timely, and insightful operational information What we’re looking for Proven ability to work independently with strong organisation and attention to detail Excellent interpersonal and communication skills An associate degree is preferred, along with industry experience in service operations and/or service scheduling Important information You must have the current right to work in New Zealand to be considered Pre employment checks will apply, including reference checks, medical assessment, criminal record check, and drug & alcohol testing If this sounds like the right opportunity for you, apply now. For more information about the role, please contact Janis at janis.sotelo@jci.com. #LI-JS4 Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The role involves managing technician scheduling and dispatch while coordinating customer service requests from start to finish. Additionally, the administrator handles BWOF compliance, parts administration, billing, and collections.