Operations Support Administrator at WesTrac

City of Swan, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Data Entry, Communication, Active Listening, Relationship Building, Attention To Detail, Adaptability, Performance Under Pressure, Safety Compliance, Continuous Improvement

Industry

Machinery Manufacturing

Description

Reporting to the Operations Support Admin Supervisor, the Operations Support Administrator plays an integral role in supporting our Operations network across Western Australia. You’ll deliver a wide range of administrative and customer service tasks through a centralised delivery model, ensuring a consistent and high‑quality experience for both internal and external customers. Location: Guildford Work Type: Full‑time 6 month Secondment What You’ll Do Deliver high‑quality administrative support across branches, stores, and contract sites, completing assigned tasks within required timeframes. Provide exceptional customer service to internal and external stakeholders, resolving enquiries and issues promptly. Operate within a centralised task‑assignment model, with work allocated via Outlook and transitioning to Zendesk. Support a strong safety culture by following all company and site safety requirements. Assist with continuous improvement initiatives to simplify processes and enhance customer and employee experience. Contribute to a positive team culture by living our values and demonstrating professional behaviours. Skills & Experience Relevant administrative qualification or experience in a similar role. Strong computer literacy and accurate data entry skills. Excellent communication skills, including active listening and clear expression. Customer service orientation with the ability to build positive relationships. High attention to detail and accuracy. Adaptability and confidence working across diverse tasks and environments. Ability to maintain performance under pressure in a fast‑paced environment. Our Benefits inclusive of but not limited to: Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles. Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. Reference Number : 5401

Responsibilities

The Operations Support Administrator provides extensive administrative and customer service support across the Western Australia Operations network via a centralized delivery model. This involves completing assigned tasks promptly and resolving inquiries for both internal and external stakeholders.